Job Description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

Under the supervision of the Rehabilitation Program Director, & mentoring from the Employment Development Specialist, the Employment Specialist, is responsible for providing Supported Employment (SE), Work Adjustment Job Coaching (WAJC), Community Based Assessment, & Long-Term Vocational Supports (LTVS) to individuals with disabilities in the Community and on AbilityOne sites. This position works closely with Vocational Rehabilitation Counselors to achieve successful integrated job placements.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These duties and responsibilities will be rated on the Annual Performance Review.

Manages an active caseload of up to 20 individuals by completing each milestone for intake, job development/placement, completion of training goals, stabilization, & successful closure. Provide Job Coaching/Systematic Intensive training to the individual the first 3 days on the job and ongoing visits to job site utilizing task analysis, pictorial aids, & check in with individual's supervisor. Conduct quarterly surveys with employee, employer, & families for feedback about services & supports being provided. Inform employer about available tax credits for hiring a person with a disability & assist employer in accessing/filling out the paperwork. Upload milestone documentation into VR BEAM Billing System upon achievement for review/sing off by Employment Development Specialist (EDS) and/or Rehab Director. Upload documentation into SETWORKS. Meet weekly with EDS to develop weekly schedule and provide weekly job coaching schedule via electronic calendar, & other communication/review of caseload activities.

Additional Responsibilities

Conduct task and job-site analyses at selected locations to ensure appropriate job matches for individuals. Conduct employer outreach, provide consultation, guidance, and disability awareness training to employers and business representatives as needed. Coordinate and participate in interdisciplinary team meetings related to an individual's Employment Support Plan; prepare annual individual support plans. Attend all grant-related trainings and meetings as assigned, including those for the Temporary Assistance for Needy Families (TANF) program. Collaborate with the case manager and youth transition specialist, as needed, to ensure comprehensive support for the entire family and facilitate cross-collaboration. Regularly meet with the Project Director, Project Evaluator, and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives. Actively seek opportunities to enhance knowledge of systems supporting TANF recipients and disconnected youth, including the barriers they face. Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families. Must be available and willing to travel to multiple locations throughout the state or affiliate coverage area, sometimes with little notice required. Must be available and willing to work flexible hours, including weekends, evenings, and holidays, as needed. Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

High school diploma or General Educational Development (GED) required. Associate's degree (A.A.) preferred. One year of experience working in employment with individuals with disabilities or other equivalent combination of education & experience required. Valid NC North Carolina driver license, per state law, and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills and Abilities

Ability to establish & maintain effective working relationships with consumers, families, all levels of staff, & community agencies. Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software. Must be able to pass a criminal background check, drug testing, & healthcare registry check. Excellent oral/verbal communication skills A well-organized & self-directed individual who is a team player. Must be able to handle confidential & delicate maters with diplomacy & be able to see the big picture as it relates to the overall development of an organization that strives for excellence.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance & stoop, kneel, crouch, or crawl. stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

I have read, understand, and agree to the above duties.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance. A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


PAY TRANSPARENCY POLICY STATEMENT:


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information