Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!


Job Overview

We are seeking an Employee Relations Partner to support our West region employees in our Consumer organization. In this role, you are responsible for coaching and advising on employee concerns to mitigate business disruption and improve employee experiences. The ER Partner provides advice, support, and guidance for employees through vulnerable experiences while cultivating an inclusive culture. In partnership with the appropriate support resources, responds to employee concerns and supports employees and managers through an end-to-end Employee Relations process. Ensure case & investigations workflow is standardized, consistent and measured to so all involved parties receive equitable treatment. This role will also ensure employees & managers are empowered to proactively avoid common workplace issues and are prepared to respond effectively in potential high-risk situations.


This is a hybrid role (3 days/week in the office) and can be based in one of our major corporate offices in the West Region.

Job Responsibilities:

Provide expert and objective advice, coaching, and counsel to leaders and employees on HR policy and procedures, PIP (Performance Improvement Plan) review, separations, employment/labor laws and conflict resolution to promote a fair and equitable work environment Effectively manage case database, including reporting and tracking support of ER cases (PIPs, investigations, etc.). Compile and analyze data and provide guidance on trends and mitigation plans Create and implement Employee Relations strategy and partner management Respond and advise on employee and leader concerns regarding performance, harassment, discrimination, misconduct, employee safety, etc. Maintain compliance of all employment/labor laws through programs, practices, policies, investigations, training, and actions. Maintain current and complete understanding of Federal and State employment laws such as (Title VII of the Civil Rights Act, FLSA, ADA, FMLA, ADEA, sexual harassment, and NLRA). Protect the company's interests by ensuring all legal requirements are met and aligned with through proactive practices, investigations, and actions. Interpret and administer policies fairly and consistently within legal boundaries.

Qualifications:

Bachelor's degree in Business Administration, Human Resources, Psychology, or a related field; 4-7 years of progressive experience in employee relations, human resources, or a related function, with a demonstrated track record of managing complex employee issues and workplace investigations. Significant experience conducting sensitive workplace investigations, including handling confidential information, fact-finding, interviewing, and documentation. Strong consultation skills with the ability to advise and coach leaders and employees on HR standard processes, conflict resolution, and policy interpretation. Proven experience providing effective coaching to employees and leaders to improve workplace performance and support professional development. Excellent judgment and decision-making skills, especially when navigating complex, high-risk, or sensitive employee relations matters. Demonstrated ability to lead and manage multiple projects or cases simultaneously, with strong organizational and prioritization skills. Ability to identify potential risks and implement mitigation plans to protect the organization and promote a positive work environment. In-depth knowledge of federal, state, and local employment laws and regulations (e.g., Title VII, FLSA, ADA, FMLA, ADEA, NLRA) and ability to apply them in practical workplace scenarios. High ethical standards with a commitment to integrity, confidentiality, and fair treatment of all employees.

Preferred Qualifications

Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), or similar HR certification.
At least 18 years of age Legally authorized to work in the United States

Travel

:

Travel Required (Yes/No): Yes

DOT Regulated

:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No


Base Pay Range: $79,300 - $143,100
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.


At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.


Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!



T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.



Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.