Job Description

Description

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The City of Champaign seeks qualified candidates for a career opportunity as an Emergency Telecommunicator Supervisor at METCAD 9-1-1. If you have experience in a multi-jurisdictional, multi-discipline 9-1-1 call center and enjoy being a leader to others, this could be the right place for you.

Responsibilities of Position

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This position involves a variety of supervisory, administrative, and technical functions related to overseeing the day-to-day operations of and activities in the 9-1-1 communications center. Responsibilities include, but are not limited to: planning, directing and evaluating the work of front-line emergency call takers and dispatchers; preparing work schedules to maintain adequate staffing levels; updating operational resources; applying applicable regulations and laws; ensuring staff compliance to established regulations, operating procedures, and labor agreements; investigating and responding to inquiries and complaints regarding telecommunicator performance; troubleshooting specialized dispatch-related equipment and software; training newly hired telecommunications staff; and facilitating career progression at METCAD for telecommunicators. This position requires the ability to occasionally report to the METCAD facility outside of regularly assigned hours to respond to emergency events.

Required Qualifications

Education equivalent to a high school diploma. Extensive, progressively responsible experience as an emergency telecommunicator that includes emergency call taking and dispatching training. Supervisory experience that demonstrates the ability to plan and manage the work of subordinate staff. An equivalent combination of work experience and training that demonstrates the required knowledge, skills, and abilities will be considered. The ability to effectively listen to, communicate with, and elicit information from upset, emotional, and irate individuals. The ability to prepare and maintain a variety of files, records, and reports. The ability to work with limited supervision and general guidance within the established chain of command. The ability to work well in a team environment, openly and regularly sharing information and proactively seeking direction as appropriate. The ability to maintain confidentiality regarding the operation of the City organization, METCAD 9-1-1, and user agencies. Possession of, or ability to obtain within an approved timeframe post-hire, certification and/or licensure in Emergency Medical Dispatch (EMD), Illinois Law Enforcement Agency Data System (LEADS), NIMS (National Incident Management System) courses 100 and 700, and Communications Training Officer.

Preferred Qualifications

Associate degree or certification in Emergency Telecommunications, Business Administration, Information Technology, Sociology, or other related area. Experience in providing feedback to subordinates or peers based on adherence to regulations and policies with a focus on customer service.


Drug screening, psychological evaluation, and criminal background check will be required. The annual starting salary range is $76,312 - $86,874, DOQ, plus an excellent fringe benefits package.

Applications must be submitted online no later than Sunday, November 30, 2025, for first consideration. Position will remain open until filled.

Other Information

The City of Champaign is an Equal Opportunity Employer committed to promoting a work environment and a community that values and supports diversity and inclusion. Women, minorities and individuals with disabilities are encouraged to apply.


Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process. The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center.

Our mission is to provide responsive, caring, cost-effective service in partnership with our community.

These values guide our work:

Personal Integrity

We act in the best interests of the City


We behave in an ethical and legal manner


We are open and honest


We follow through on commitments


We are loyal to the City

Responsibility

We anticipate issues, problems, and opportunities


We take initiative


We act to prevent and solve problems


We take responsibility for the outcome of our actions and decisions


We hold ourselves and others accountable

Respect

We treat others in a fair, courteous, and equitable manner


We actively listen and seek understanding


We provide a direct response


We embrace ethnic and cultural diversity in the community and our workplace


We are positive and cooperative


We are willing to apologize

Teamwork

We know and respect our roles and responsibilities


We ask who needs to be involved and we involve others appropriately


We define and agree upon the goals


We collaborate to achieve organizational goals


We help others accomplish their goals


We share authority, responsibility, and credit

Results

We take pride in our work


We complete assignments and projects on time and within budget


We evaluate outcomes and seek feedback on our performance


We learn from our mistakes


We innovate

Employer

City of Champaign

Address

102 North Neil St.

Floor 1


Champaign, Illinois, 61820

Phone

(217) 403-8770

Website

http://www.champaignil.gov

This position is classified as Non-Bargaining Unit Exempt.

HEALTH INSURANCE

The City of Champaign offers a robust PPO Select Network plan through Blue Cross Blue Shield of Illinois.

The City of Champaign pays up to $580 of the employee (single) health insurance premium and 50 percent of the dependent premium for continuous full-time employees or 25 percent of the dependent premium for continuous part-time employees. Premiums for single employee coverage above $580 per month are shared by the employee and the City. For the 2025/2026 plan year, NBU employees contribute 1.2045 percent of their salary for the plan. Premiums may be made on a pre-tax basis, through the City's Section 125 plan. Health insurance coverage begins on the date of hire and ends on the employee's last day of work at the City.

Rates are available under the Fringe Benefit Summaries section on the City's website at champaignil.gov/salaries.

DENTAL AND VISION INSURANCE

Employees may purchase dental and/or vision insurance through payroll deduction. Employees pay 100 percent of the monthly premium for this coverage. Premiums for dental and vision insurance may be made on a pre-tax basis, through the City's Section 125 plan. Dental and vision insurance begins after waiting for one complete calendar month (e.g., if hire date is in the month of January, coverage begins on March 1st).

The dental plan has two options: Delta Dental Network Low Plan (PPO) and Delta Dental High Plan.

Vision insurance is provided by EyeMed.

Rates are available under the Fringe Benefit Summaries section on the City's website at champaignil.gov/salaries.

LIFE INSURANCE

The City provides a term life insurance policy equal to annual salary rounded to the next highest thousand dollars (up to a maximum of $100,000), or $30,000, whichever is greater. Employees may elect to purchase voluntary supplemental life insurance for themselves up to 5x their annual salary or $500,000 (whichever is lower), through payroll deduction. Employees may also purchase term life for their spouses/dependents.

Employee voluntary supplemental life insurance coverage can be purchased in $10,000 increments and the price is calculated based on the employee's age. Employees may purchase voluntary supplemental life insurance for their spouses up to half the amount purchased for themselves in $5,000 increments. Cost is calculated based on the employee's age. Employees may purchase voluntary supplemental life insurance for their dependent children in the amount of $10,000 for any/all eligible children. Employees may purchase Basic Life Insurance for their spouse and eligible dependent children.
o Option #1: $3.60/month for $10,000 for spouse and $5,000 for any/all eligible children.

o Option #2: $1.80/month for $5,000 for spouse and $2,000 for any/all eligible children.

PENSION

Illinois state law requires that eligible municipal employees be covered by the Illinois Municipal Retirement Fund (IMRF). Employee contributions to IMRF are 4.5 percent of salary and are tax-deferred. For 2024, the City contributes 6.46 percent of eligible employee's salaries to IMRF. In addition, IMRF members are covered by Social Security (FICA). Obtain additional information by contacting IMRF at 1-800-ASK-IMRF. Employees are eligible to contribute additional funds to IMRF through Voluntary Additional Contributions. Contact HR for details.

RETIREMENT HEALTH SAVINGS (RHS)

A retirement health savings plan administered by the Mission Square Retirement Corporation has been established for NBU employees. NBU employees participate in a mandatory contribution of 1 percent of pre-tax salary into an RHS investment account. This account is available for use by the employee at retirement or separation of service. Eligible uses of the funds include medical expenses such as health insurance premiums, dental/vision expenses, coinsurance, and co-pays for employees, spouse, and/or dependents. Note: Upon separation, a mandatory 50 percent of accrued vacation, compensatory and payout-eligible sick leave will be contributed to your RHS balance.

HOLIDAYS

New Year's Day

Martin Luther King, Jr.'s Birthday

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

PERSONAL LEAVE

At the beginning of each fiscal year July 1st, continuous full-time employees are credited with three personal days (24 hours); personal days are pro-rated for continuous part-time employees. Personal leave may not be accumulated and carried over into the next fiscal year. Personal leave during the first year of employment varies based on the date of employment.

VACATION

Vacation accrual rates are based on years of service and pro-rated for part-time employees.

SICK LEAVE

Continuous full-time employees accrue sick leave at the rate of 3.69 hours per pay period (approximately 1 day per month); sick leave accrual is pro-rated for continuous part-time employees. The maximum accumulation of sick leave is 1,200 hours. T

LONGEVITY PAY

Employees receive longevity pay based upon their years of continuous employment with the City. Longevity pay is an addition to the employees' base wage rate.

CREDIT UNION

Employees may join the Credit Union I. Payroll deduction for savings and credit union loan payments are available as well as a deduction for a savings bond program and Christmas Club. Additional information can be obtained by contacting the Credit Union directly at (800) 252-6950.

DEFERRED COMPENSATION PLAN

The City of Champaign offers employees the opportunity to participate in a tax-deferred annuity plan of the Mission Square Retirement Corporation through payroll deduction. This is an optional plan with no City contributions. More information may be obtained by contacting Client Services (1-800-669-7400).

HANDBOOK

View the current Non-Bargaining Unit (NBU) Handbook at champaignil.gov/hr/jobs/bargaining-units.