Job Description

Position Title

: Emergency Telecommunications Operator

Reports To:

Emergency Communications Center Supervisor

Supervises

: None

Primary Functions

: The Emergency Telecommunications Operator is responsible for controlling traffic onto campus and greeting people in a courteous and friendly manner in person and on the telephone. Responsible for monitoring all alarms for the entire facility, dispatching operation and perform various essential data entry. Perform a multitude of simultaneous tasks in a fast paced, high stress environment. Operate emergency and video equipment. Utilize computer equipment and specialized computer programs which includes:


Microsoft Office

ARMS - Computer Aid Dispatch

ARMS - Parking

System Galaxy - Control Doors/ID Cards

MxVision Weather Sentry - Weather Condition

Voice Recorder

Justice Network (JNet) - Online access

Omnilert

Compulert -Outdoor Emergency Notification System

Required Qualifications:

Basic computer skills to include a working knowledge of Microsoft (MS) Windows, Excel, Word and Outlook. Must be able to operate computer programs without assistance or additional training. Must have the ability to become Association of Public Safety Communications Official (APCO) certified as a Public Safety Telecommunicator 1. Must be able to type a minimum of 20 words per minute.

Education:

A high school diploma or equivalent.

Experience:

A minimum of two years experience working with the general public.

Essential Duties:

Monitor alarms and provide notifications as needed. Dispatch Public Safety personnel as required. Communicate with outside alarm monitoring companies. Verify status of alarm and provide information to Public Safety Officer on duty. Monitor and operate System Galaxy Software for residence halls and buildings. Unlock and lock buildings when requested and modify student's identification cards when needed. Report alarm conditions to Public Safety Officer on duty. Conduct searches of System Galaxy database to assist with investigations. Trouble shoot problems associated with ID cards and door access.

Facilitate emergency service requests via the emergency telephone, emergency call boxes and other means. Evaluate the appropriate emergency response and make appropriate referral. Monitor the emergency response and provide updates to campus personnel.

Operate Event Management System software to search for events occurring on campus. Provide information to callers requesting information regarding these events. Make contact with appropriate campus personnel as needed to facilitate requests by participants.

Control the access of vehicles to the campus. Issue visitor's passes and temporary passes. Provide directions and informational services as required. Issue walking tour pamphlets and maps.

Operate the switchboard and answer the telephones. Provide information concerning events on campus and general campus information. Direct caller to appropriate office or priest. Place long-distance calls for authorized users. Maintain all require paperwork. Assist with maintaining databases containing sensitive information regarding telephone numbers.

Issue and collect keys in accordance with established procedures. Collect and issue Saint Vincent College van keys, pool key, Grist Mill key, Tri-State & Guardian keys, and Telephone (WTC) keys. Ensure proper forms a completed and maintained. Determine driving eligibility of individuals picking up van keys. Ensure all keys a returned to the Emergency Communications Center (ECC). Make contact with holders who are delinquent on returning the keys and arrange for the return of the keys. Maintain key authorization lists and ensure their correctness. Record changes and seek updated lists as needed to ensure security of the facility.

Monitors telephone service and automated telephone answering system and reports any problems. Maintains directory of all telephone number and where they are assigned.

Report all violations of Saint Vincent policies, state laws and incidents to Public Safety Officer on duty. Report all safety, medical emergencies, accidents, hazardous conditions and any unusual situations to Public Safety Officer on duty.

Provide assistance to Public Safety Officer as requested.

Maintain record of all requests using the Automated Records Management System (ARMS). Operate emergency telephone and radio recording equipment. Create permanent records of all communications. Make copies of serious incidents for archival and evidentiary purposes. Operate outdoor Emergency Notification equipment. Maintain log of maintenance issues and report problems to Public Safety Director. Become proficient in the operation of the e2campus notification program. Conduct continual practice to maintain proficiency.

Operate radio systems to include on campus and Westmoreland County. Use phonetic alphabet as required. Respond to requests from Department of Public Safety, Shuttle and Fire Department. Dispatch units as needed. Assist other radio users (Facility Management, Event and Conference Services, Athletics, etc.) with their request made via radio.

Prepare all required paperwork. Comply with all written and verbal instructions. Research appropriate Saint Vincent publications for policy statements.

Assist with training new (and/or part-time) personnel on policies and procedures. This applies when new ETO (or part-time ETO) is working the same shift as a senior ETO.

Other Duties:

Performs security duties as needed.

Performs data entry.

Arranges for vehicle towing.

Special Challenges and Environment:

Work involves exposure to severe weather conditions at times. Work involves repetitive motion of opening and closing of sliding glass window.

Exposed to direct contact with patrons. Must maintain composure when being confronted by irate individuals regarding a myriad of issues. May be threatened in person or on the telephone. May have to deal with mentally imbalanced individuals.

In addition to regular duties during Steelers Training Camp, attendant must communicate with and dispatch Steelers Security while controlling extremely large groups and traffic.

Entrance Booth is staffed twenty-four hours a day seven days a week and through the weekends and holidays which requires attendants to work different shifts.

Be available to work on scheduled days off and work 12 to 16 hours a day.


All positions require the incumbent to be able to fully embrace the unique mission and identity of the College as a Catholic, Benedictine liberal arts and sciences institution. Saint Vincent College is committed to diversity and encourages applicants from all qualified candidates. Saint Vincent College is committed to building a diversified and competent population of faculty and staff and encourages applications from women and minorities. Saint Vincent is an equal opportunity employer.



PLEASE NOTE: Background checks will be performed on all new hires. Employment is conditional upon satisfactory background checks and clearances.