Emergency Roadside Dispatcher
Atlanta, GA, United States
Job Description
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15-year Roadside Assistance Company is seeking to hire part-time dispatchers. Seeking reliable, punctual and professional candidates. Previous roadside assistance dispatching is preferred, but not required. Excellent computer, internet, Smart Phones, Text, APPS, written and verbal skills are required. Job Duties:
- Provide safe, punctual and reliable roadside services to a stranded motorist.
- Receive information and dispatches roadside assistance calls to drivers and facilities using a variety of communication channels (e.g., telephone, digital, email and fax).
- Answer Multi-Line Telephone System. Able to use cell phone radio, texting, APPS, and web.
- Relays all pertinent data to drivers (member situation, vehicle problem, location, etc.).
- Prioritize calls based on various criteria (partner, safety, weather, traffic, etc.) and ensures that service calls are handled within established time frames.
- Make optimal use of available resources to ensure that calls are completed within an estimated time of arrival (ETA), that resources are efficiently deployed and routed, and that correct equipment is dispatched to meet members\' needs.
- Monitor computer screens to maintain continual awareness of the overall status of resource availability and current deployment, and reallocates resources as needed to meet changing needs for service. Personally notifies members when service will be delayed (or initiates action for another function to do so).
- Receive emergency road calls from members and enter calls in the system to initiate roadside assistance as needed.
- Process membership renewals, changes, upgrades and apply payments as necessary over the phone with current and potential members.
- Monitor news, traffic and weather services to assist technicians in responding to calls.
- Complete other related administrative and roadside services as assigned.
- TUE / THU / SAT (7AM - 11AM) (11AM - 3PM) (3PM - 7PM) (7PM - 11PM)
- Rotating Sundays WEEKENDS ONLY SHIFTS AVAILABLE:
- SAT / SUN (7AM - 11AM) (11AM - 3PM) (3PM - 7PM) (7PM - 11PM)
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
- Weekends only
- High school or equivalent (Preferred)
- Dispatching: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
- Overnight Shift (Preferred)
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Job Detail
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Job IdJD4253936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAtlanta, GA, United States
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EducationNot mentioned