Job Description

Job Title:

Emergency Dispatcher

Pay Rate:

$18/HR

Duration:

11 months

Location:

Irving, TX

Shift:

6:00 AM to 2:00 PM

Note: The training class is Monday-Friday, 10:00 AM-6:00 PM, and last for 4 weeks.

This position is for the

Building Automation

division.

We are looking for an

Emergency Dispatcher.

Provides support for monitoring and processing

alarms

received within the

Central Monitoring Station (CMS).

Receives, processes, and

dispatches emergency calls

to responsible agencies or customer contacts. Provide outstanding customer service by receiving calls from customers who require service or information regarding their accounts. Acknowledges alarms received and dispatches appropriate personnel for the issue at hand. After dispatch, logs are called into the system activity report. Generate statistical or investigative reports for management. Continuously

monitor the alarm signal

queue for prioritized response. Document all calls with appropriate resolution codes and notes. Provide quality customer service on every call. Exercise good listening skills. Communicate clearly and effectively with customers and agencies. Manage the length of calls. Attend monthly training sessions. Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving

customer interaction

skills.

Top 3 Skills:

Alarm monitoring experience is preferred but not mandatory. 2 years of Customer service experience. 2 Years of Stable work history.

Requirements:

High School Diploma or GED. Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus. 1-3 years of

Customer Service

experience. Prior security call center experience is preferred.

Alarm monitoring

experience is preferred but not mandatory.
2 years of Customer service experience.

ACD knowledge is helpful. Good verbal and written communication skills are required to effectively communicate over the telephone. Excellent

customer service

skills and ability to work in a dynamic, fast-paced environment. Ability to navigate a computerized data entry system or other relevant applications. Knowledgeable in

Microsoft Windows (Word)

and the internet.
Job Types: Full-time, Contract

Pay: $17.50 - $18.00 per hour

Expected hours: 40 per week

Work Location: In person