Job Description

Position Summary:

Shift - Days

Coordinates all service requests for either the Air Care Team and/or Critical Care Trucks or Emergency Transfer Center.
Responsibilities:

Essential Functions

Dispatch


Performs primary flight following duties for all Air Care Team aircraft and Critical Care Trucks.

Communicates with all flight/ground crew as needed relaying important information to ensure safe flight and increase
situational awareness.

Provides the safe conduction of all flight/ground operations for all heliports, FSED's, and Bases affiliated with the Air Care Team and
Critical Care Trucks located on Orlando Health campuses both visually and via radio when applicable.


Coordination of interfacility transport of patients within the OH system/network. Answers incoming requests for service and coordinates operations for the Air Care Team and Critical Care Trucks utilizing multiple
telephones, computers, mapping software, radios, flight application(s), dispatch software, and other technology/software as required.

Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests for air medical services. Operates the phone system to coordinate transfer and transport communication process. Collaborates with physicians and healthcare team to facilitate transfer and transport requests. Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients' medical
records.

Dispatches flight/ground crews via department and OH approved dispatching systems, and radio swiftly, accurately, and efficiently. Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list. Communicates appropriate information regarding aspects of the mission to fellow team members for effective decision making. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and
local standards.

Utilizes policies, procedures and algorithms to facilitate critical thinking required to transfer and transport patients. Collaborates with leadership, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients.


Emergency Transfer Center

Answers incoming requests for service and coordinates operations for the Emergency Transfer Center utilizing multiple telephones, computers, and other technology/software as required. Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC). Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner. Functions
as a team member in all respects of the Air Care Team and ETC Team.


Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests Operates the phone system to coordinate transfer and transport communication process. Collaborates with physicians and healthcare team to facilitate transfer and transport requests. Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients' medical
records.

Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list. Communicate appropriate information regarding aspects of the mission to fellow team members for effective decision making. Utilizes policies, procedures and algorithms to facilitate critical thinking required to transfer and transport patients. Collaborates with leadership, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients. Maintains compliance with all Orlando Health policies and procedures. Performs all other duties as assigned.
Qualifications:

Education/Training

High School Graduate or equivalent.


Medical Terminology course; or CNA license; or

EMS Dispatch

State of Florida EMT license may be substituted in lieu of course

Licensure/Certification

None required

Experience

Two (2) years of experience in clinical healthcare setting; or


A State of Florida EMT license may substitute for up to one (1) years of the required experience