Job Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality--leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that's not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

Guest Experience Pro:

Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.

Operations Maestro:

Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.

Revenue & Rate Strategist:

Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.

Team Leader & Problem Solver:

Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity--all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

High School diploma or equivalent required; college coursework in a related field helpful. At least 2 to 3 years of progressive experience in a hotel or related field required. Previous supervisory experience preferred. Must have a valid driver's license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:


Now offering

Daily Pay

! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION:





Located at the intersection of I-480 and I-77, with easy access to Cuyahoga Valley National Park, Cleveland Zoo and Cleveland Clinic Foundation, which are only minutes away. To explore Cleveland further, we're 10 minutes from downtown and the Rock and Roll Hall of Fame, Progressive Field, home of the Cleveland Indians, First Energy Stadium, home of the Cleveland Browns and the Quicken Loans Arena, home of the Cleveland Cavaliers. Our all-suite hotel is ideal for business, leisure travelers and groups, featuring a free made-to-order breakfast and complimentary Evening Reception. Other complimentary amenities include BusinessLink(TM) Business Center, free airport shuttle, local area shuttle and parking that can accommodate oversized vehicles. The Embassy Grille offers a fine array of menu selections. We are ready to host a meeting or social event in our 9,886 sq. ft. Grand Ballroom, accommodating up to 1,250 people theater-style. Planners can conduct an executive meeting in one of our four boardrooms, or plan a training session in one of our conference rooms.




Application deadline for Colorado positions: