Job Description

General Statement of Duties

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Forsyth County Department of Social Services is seeking a highly motivated self-starter to join the Medicaid Services Division.

Distinguishing Features

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The desired candidate for this position must demonstrate professionalism, the ability to multi-task, be people-oriented, and work effectively in a fast-paced environment. The desired candidate must possess excellent telephone demeanor as answering incoming telephone calls/making outbound calls, using a computer and headset, and quickly assessing customers' needs are important functions of this position.



You will be crossed trained to assist with NEMT and Medicaid call center.

Minimum Education and Experience

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Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks;



or graduation from high school or GED and one year of experience in an income maintenance program.



A higher education level may be considered as a substitution for all or part of the experience requirement.

Essential Duties and Responsibilities

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Candidate will also complete eligibility assessments and schedule medical appointments. Strong verbal and written communication skills are important for interacting with the public and documenting customer interactions. Excellent customer service, organizational and computer skills are a must, with attention to detail and accuracy. Essential duties and responsibilities include but are not limited to possessing proficient typing and data entry skills, assisting with completing customer changes, preparing outgoing mail for distribution and responding to customer inquiries and questions regarding Medicaid benefits. This position calls for the ability to work in a fast-paced, evolving environment. * Individual must support the Forsyth County Guiding Principles of We Care: Integrity, Awareness, Accountability, Respect and Excellence.