Job Description

What this role looks like:

Responsible for providing excellent service and support to both members and team Envista while complying with company policies and government regulations. Responsible for the issuance, monitoring, and maintenance of access devices, i.e. cards, online banking, etc. Responsible for handling account holders inquires and adjustments related to the movement of account holder funds by check, debit cards, credit cards, online banking, mobile deposit, etc. Must have strong problem-solving skills, excellent written and verbal communication, answer questions, troubleshoot, and handle escalated member inquiries. Responsible for processing disputed transactions, working with account holders, networks, and merchants to recover funds in compliance with government regulation and company policy. Responsible for monitoring activity and take appropriate action on fraud related activity as it pertains to electronic services. Successful candidates will share Envista's Core Values of Integrity, Empower, Unity, Impact, and Exceed.

What you'll do:

Issue, monitor, and maintain access devices and systems Provide support to resolve account holder inquires/ resolve issues. Review and process adjustments for disputed transactions Monitor transaction activity for fraud, taking appropriate action as needed. Perform other job related duties required or assigned.

Education & Experience:

One year to three years of similar or related experience. A high school education or GED Prior financial institution experience preferred, but not required

Our benefits:

Competitive Compensation Performance Incentives Community Involvement Career Advancement Educational Opportunities Health & Wellness Benefit Paid Time Off Health & Dental Insurance Life & Disability Insurance 401(k) Plan with company match Vision Insurance * Voluntary Life Insurance