Job Description

Benefits:

401(k) matching Bonus based on performance Health insurance Paid time off Training & development

About AP Electric & Generators

AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, we've helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out.

Position Overview

We're looking for a

Certified Electrician

to join our

Customer Support Call Center

team.

This unique role blends

technical expertise

with

exceptional customer service

-- helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email.



If you're an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment.

What You'll Do

Answer inbound calls and emails from customers about generator operation, installation, or service.

Perform remote

troubleshooting

and technical support for standby generator systems. Schedule service appointments and coordinate with field technicians or service partners.
Log customer interactions, troubleshooting notes, and outcomes in our CRM system.
Guide customers through

warranty claims

, product registration, and preventive maintenance. Educate customers on safe operation and upkeep of standby generators.
Support AP Electric's mission to provide fast, knowledgeable, and reliable customer care.

What You'll Bring

Active state electrician license

(preferred but not required).

3+ years of experience

working with standby or backup power systems. Previous

call center, help desk, or customer service

experience preferred. Strong communication skills -- both technical and customer-friendly.
Proficient with computers, email, and CRM systems.
Ability to stay calm, organized, and professional under pressure.

Bonus Points For

Experience with major generator brands:

Generac, Kohler, Briggs & Stratton, or Cummins

. Background in

residential or commercial electrical systems

. Bilingual (English/Spanish).

Why Join AP Electric

Competitive pay + annual performance bonus

Health insurance reimbursement
Paid time off and holidays
Training and career growth opportunities
Supportive, team-driven culture

Schedule

Full-time position (Monday-Friday), no weekends

How to Apply

If you're a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you!

Apply today and

power your career with AP Electric & Generators.