Job Description

The opportunity
Delaware North Sportservice is seeking a dynamic and experienced Ecommerce Manager to lead its retail operations at the United Football League. The ideal candidate is a self-starter with a strong background in e-commerce, digital merchandising, and fulfillment operations, who thrives in a fast-paced, sports and entertainment environment
Pay
Minimum - Anticipated Maximum Base Salary: $60,406 - $66,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Develop and execute the overall e-commerce strategy for the retail platform, including seasonal campaigns, product drops, and special event promotions
• Manage daily online store operations including product listings, pricing, visual merchandising, promotions, and inventory accuracy
• Collaborate with merchandise buying, marketing, creative, digital, and retail teams to align online offerings with in-arena assortments and drive integrated campaigns
• Oversee order fulfillment and customer service, ensuring timely shipping, accurate product information, and responsive issue resolution
• Monitor e-commerce KPIs, support in-venue operations, and stay current on industry trends to enhance the digital fan experience and optimize performance

More about you

• Bachelor's degree in business, digital marketing, or a related field preferred
• Minimum of 3 years of retail ecommerce management experience
• Experience with e-commerce platforms such as Big Commerce or similar
• Strong analytical skills with a data-driven mindset and the ability to translate insights into strategy
• Proficiency in Microsoft Word and Excel; familiarity with POS systems is a plus
• Flexibility to work nights, weekends, and holidays as required, and the ability to travel extensively to assist with operations across multiple cities

Who we are
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Skills Required