Job Description

E-Commerce Customer Support

Provide superior customer support, accurate and timely data entry and account support to E-Commerce department. Ensure all essential aspects of department are covered by providing back up as needed.

DUTIES

Respond to incoming calls, emailed communications and all other electronic communications in a professional, respectful, and polite manner. Provide resolution or assistance to customer questions or issues.

Collaborate with management to resolve issues with the goal of building customer satisfaction and long-term customer retention.

Assist customers with questions regarding returns, credits, and debits.

Process return authorizations for E-commerce customers. Issue debits and credits as needed.

Research issues and work with customer to provide a solution in a timely manner.

Create and/or run reports as needed.

Research customer requirements, and work with all needed departments to ensure company's processes are compliant with customer's specifications.

Work with freight carriers to resolve lost and/or damaged orders.

Assist in resolution of product data issues with necessary departments.

Provide back-up for teammates entering orders when necessary.

Remains familiar and compliant with all company policies and procedures in the performance of job duties and regarding individual activities and behaviors.

Maintains acceptable attendance in accordance with company policies and departmental standards.

Conducts self in a professional, courteous, respectful, and friendly manner at all times when interacting with coworkers, clients or vendors.

Other duties assigned as needed.

REQUIREMENTS

Experience:

Minimum 1-year sales or customer support experience preferred.

Education:

High School diploma or GED required; some college preferred.

SKILLS & CERTIFICATION

Skills:

Ability to engage with accounts to build and strengthen loyalty and overall customer satisfaction.

Capacity to adapt to ever-changing Consumer Electronics market while working in a cross functional team environment.

Ability to prioritize tasks, multi-task, integrate friendliness with efficiency and maintain focus.

Strong computer proficiency with MS Office Suite, MS Excel in particular. Excellent typing and 10-key skills - Requires prolonged sitting, manual dexterity, and normal range of hearing and vision.

Position:

Ecommerce Sales Support

Reports to:

Ecommerce Operations Manager

Department:

Ecommerce

Classification:

NON-EXEMPT

Job Code:

Date Last Modified:

February 2021

JOB DESCRIPTION

Serve as a liaison between Petra and its customers. Responsible for performing tasks that will assist assigned account managers with achieving their sales goals and retaining customers.

DUTIES

Provide support to account managers and their activities in achieving sales related objectives and productivity metrics. Answer customer requests in a timely manner while ensuring accuracy, customer satisfaction and compliancy. Facilitate all promotional and sales activities for customers ensuring all standard requirements set forth by customers are adhered to. Correspond with all departments to satisfy customer needs. Perform all system changes related to customer pricing and records maintenance. Establish and maintain customer relationships and vendors via phone and email ensuring best-in-class service. Manage multiple competing demands in a fast-paced environment. Maintain records and ensure accuracy in all areas related to customer pricing and products. Generate and organize reports as assigned. Remain familiar and compliant with Company policies and procedures. Maintain acceptable attendance in accordance with Company policy and department standards. Conduct self in a professional, courteous, respectful and friendly manner at all time when interacting with coworkers, customers and vendors. Other duties assigned as needed.

JOB REQUIREMENTS

Education:

High school diploma or GED equivalent required. Some college preferred.

Experience:

Some office work experience preferred.

SKILLS & CERTIFICATION

Skills:

Experience in Microsoft Office, specifically Microsoft Excel. Strong data management skills. Excellent written and verbal communication skills. Superb attention to detail and organizational skills. Ability to follow-up and follow through. Proficient computer and data entry skills.

Typical Physical Demands:

Requires prolonged sitting, some bending and stooping. Occasional lifting up to 25lbs. Requires extensive manual dexterity, sufficient to operate a computer, keyboard, calculator, phone copy and fax machine. Requires normal range of hearing and vision.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance
People with a criminal record are encouraged to apply

Ability to Commute:

Edmond, OK 73013 (Required)
Ability to Relocate:

Edmond, OK 73013: Relocate before starting work (Preferred)
Work Location: In person