Job Description

Company Overview

Community Crossroads is a non-profit organization in New Hampshire dedicated to supporting individuals with developmental disabilities and their families throughout their lives. Established in 1979, we have grown to serve over 850 individuals across eleven towns, making a significant impact through community involvement and partnerships.

Position Summary

The Early Supports and Services (ESS) Service Coordinator is responsible for the case management/service coordinator of Community Crossroads' ESS program, which serves children from birth to age three with developmental delays or risk factors. This role includes direct family engagement, coordination with vendor agencies, compliance with state and federal regulations, and participation in quality assurance efforts. The ESS Service Coordinator ensures families receive timely, effective, and supportive services in accordance with best practices and contractual requirements.

Responsibilities

Serve as a point of contact for families, alongside the ESS Program Coordinator, guiding them through intake, eligibility, service coordination, and transitions to preschool. Support tracking Individualized Family Support Plans (IFSPs), ensuring timely and goal-focused services. Help coordinate with families, providers, and school districts to support service delivery and smooth transitions. Monitor vendor services and documentation for quality, accuracy, and compliance with state and federal guidelines. Maintain accurate records and support data tracking for program performance. Address family or provider concerns, resolving issues collaboratively and efficiently. Provide referrals, promote family training opportunities, and ensure access to additional supports. Participate in agency initiatives, stay current on ESS regulations, and represent the organization at meetings and trainings, as needed.

Requirements

Bachelor's degree in Early Childhood Education, Special Education, Social Work, Human Services, or a related field; Minimum of 2-4 years of experience in early intervention, developmental services, or family support roles. Working knowledge of ESS systems, IDEA Part C, and NH He-M 510 regulations. Strong organizational and time management skills, with attention to detail and documentation standards. Excellent interpersonal and communication skills, with an ability to engage and support families, vendors, and agency staff effectively. Self-motivated and able to manage responsibilities independently in a fast-paced environment. Proficiency in electronic documentation systems, Microsoft Office, and data tracking tools.
Community Crossroads offers a supportive team environment and opportunity for professional growth. We offer an array of benefits that you can personalize to your needs. These include:

Generous sick, vacation, holiday, and personal time package Health, Dental, Flexible Spending Reimbursement accounts for Health and Dependent Care, Life and Aflac insurances, LTD, & 403B Retirement Plan. Travel Reimbursement Employee Assistance Program Ongoing professional training/development opportunities
Community Crossroads is an equal opportunity employer. We are committed to fostering and preserving a culture of diversity, equity and inclusion.

Job Type: Full-time

Benefits:

403(b) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance
Work Location: In person