Job Description

Description :
Deal Yourself a New Career: On-the-Spot Interviews for Our FREE Dealer School!
Are you ready to jump start a rewarding career in the exciting gaming industry?
Join our next Dealer School Certification Program
TUESDAY, JANUARY 6, 2026
10 AM TO 4 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station
What is a Dual Rate Supervisor?
A Dual Rate Supervisor is a dynamic, fast-tracked role where you balance both dealing and supervising in the pit. This is your opportunity to gain hands-on leadership experience, master advanced game protection, and directly prepare for a full-time Table Games Supervisor position.
Why Choose Our Program?

• Accelerated Career Path: We provide structured training designed to rapidly transition you from Dealer to a Supervisory role.
• Dual Skill Set: Develop expertise in both dealing efficiency and strategic pit management.
• Premium Pay: Enjoy competitive pay for both your dealing and supervisory hours.
• Mentorship & Support: Learn directly from seasoned Table Games Managers and Operations leaders.
• Company Culture: Join a team that values integrity, exceptional guest service, and internal growth.

We're Looking for Candidates Who Are:

• Experienced, competent, and reliable Table Games Dealers (Blackjack, Craps, Roulette preferred).
• Demonstrate strong leadership potential, maturity, and decision-making skills.
• Committed to providing world-class customer service and ensuring game integrity.
• Driven, ambitious, and ready to take on increased responsibility.

Job Functions:

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Must respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Performs other duties as assigned.

Job Requirements:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K - 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont's Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts

Skills Required