Dual Rate Supervisor Training Program

Des Plaines, IL, United States

Job Description

Description :
Deal Yourself a New Career: On-the-Spot Interviews for Our FREE Dealer School!
Are you ready to jump start a rewarding career in the exciting gaming industry?
Join our next Dealer School Certification Program
TUESDAY, JANUARY 6, 2026
10 AM TO 4 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station
What is a Dual Rate Supervisor?
A Dual Rate Supervisor is a dynamic, fast-tracked role where you balance both dealing and supervising in the pit. This is your opportunity to gain hands-on leadership experience, master advanced game protection, and directly prepare for a full-time Table Games Supervisor position.
Why Choose Our Program?

  • Accelerated Career Path: We provide structured training designed to rapidly transition you from Dealer to a Supervisory role.
  • Dual Skill Set: Develop expertise in both dealing efficiency and strategic pit management.
  • Premium Pay: Enjoy competitive pay for both your dealing and supervisory hours.
  • Mentorship & Support: Learn directly from seasoned Table Games Managers and Operations leaders.
  • Company Culture: Join a team that values integrity, exceptional guest service, and internal growth.
We're Looking for Candidates Who Are:
  • Experienced, competent, and reliable Table Games Dealers (Blackjack, Craps, Roulette preferred).
  • Demonstrate strong leadership potential, maturity, and decision-making skills.
  • Committed to providing world-class customer service and ensuring game integrity.
  • Driven, ambitious, and ready to take on increased responsibility.
Job Functions:
  • Monitor all pit games in assigned pit.
  • Open and close table games in assigned area verifying count as provided by the dealer.
  • Inspect card decks prior to play.
  • Track and record player buy-ins, wins, losses, and bet amounts.
  • Monitor bets and payouts and correct as needed.
  • Complete rating cards for players.
  • Initiate and verify fills to tables.
  • Investigate and resolve guest complaints or concerns in accordance with standard procedures.
  • Maintain security of all games, monies and personnel.
  • Must respond calmly and make rational decisions when handling guest demands.
  • Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
  • Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
  • Performs other duties as assigned.
Job Requirements:
  • Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
  • Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Must possess excellent customer relations and communication skills.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance
  • Ability to communicate with Team members and guests
  • Ability to successfully fulfill the pre-employment process
  • Ability to work flexible shifts and days of the week including holidays
  • Ability to obtain and maintain all necessary licensing
  • Frequent walking, standing, kneeling, twisting, bending and lifting
Perks that Work!
  • Medical, Dental, Vision, and Life Insurance
  • 401K - 4% match to 5% Team Member Contribution
  • $1 Daily Meals
  • Earn up to 18 Days of Paid Time Off Your First Year
  • Free Shuttle from Rosemont's Blue Line Station
  • Free Parking On-Site
  • Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
  • Tuition Reimbursement
  • Fitness/Gym Reimbursement
  • Community Volunteer Opportunities
  • Leadership Training & Career Advancement Programs
  • Team Member Exclusive Discounts

Skills Required

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Job Detail

  • Job Id
    JD6601361
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $29.00 per hour
  • Employment Status
    Permanent
  • Job Location
    Des Plaines, IL, United States
  • Education
    Not mentioned