Job Description

Description
DSHS HCLA - Social & Health Program Consultant 4 - Managed Care Systems Consultant - Supporting Region 1
Are you ready to step into a role where your voice and expertise shape how people with complex needs receive care across Washington state? As a Managed Care Systems Consultant with the Department of Social and Health Services' Home and Community Services Division, you'll work at the center of health and community support.
In this role, you will partner closely with Managed care organizations to connect the dots between behavioral health services, physical health, and long-term care providers. Your work ensures people with behavioral health needs, disabilities, or complex circumstances have real opportunities to live safely and independently in their communities.
This is not a behind-the-scenes position. You'll be leading conversations, coaching staff, and helping teams create plans that keep people out of institutions and connected to the supports they need. You'll influence statewide training, policy rollouts, and quality improvement efforts. If you thrive on tackling complicated challenges and want to see the impact of your work in real lives changed for the better, this role is for you. Please note: This position works a flexible/hybrid schedule based on business needs. The current expectation is that there will occasionally be travel for in-person meetings. The duty station assigned can be within Region 1; which is the following counties - Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima.
Some of what you'll do:

• Work in close coordination and collaboration with managed care partners across Medicaid and Medicare.
• Coordinate with regional staff,

staff, and managed care organizations to create cross-system plans of care for clients with complex behavioral and physical health needs. * Provide expert consultation and technical assistance to regional staff, and community partners on managed care systems.

• Develop and deliver training on new policies, policy changes, and best practices that build staff knowledge and skills.
• Collaborate with internal trainers, regional leaders, and community partners to strengthen understanding of available services and supports.
• Lead or participate in quality assurance reviews, identifying gaps and creating targeted training plans to improve performance.
• Track and coordinate policy changes at the regional level, ensuring smooth implementation and communication.
• Facilitate and lead multi-disciplinary meetings, often in high-stakes and complex situations.
• Represent the administration on task forces, committees, and workgroups that shape long-term care and behavioral health integration.

What we're looking for:

• Communication - The ability to explain complex information clearly to staff, providers, partners, and leadership.
• Knowledge of behavioral and physical health systems - Understanding how services are delivered in Washington and how clients move across systems.
• Knowledge of managed care - A strong grasp of how managed care organizations operate and how they connect with long-term supports.
• Collaboration - The skill to work across multiple systems and agencies with diverse stakeholders.
• Training - The ability to design and deliver engaging trainings that build skills and confidence.
• Leadership - Confidence to guide multi-disciplinary teams and lead complex discussions that shape care plans.
• Organization - Skill in managing multiple projects and meeting deadlines while balancing shifting priorities.
• Technology - Proficiency in Microsoft Office and other tools to create reports, training materials, data tracking and documentation.

Who should apply?
We are searching for professionals with:

• One year of experience as a

or equivalent.
OR * Two years of experience as a
or equivalent.
OR * A master's degree in social work*, health or social science, behavioral health, or a related field, AND four years of professional experience in training, planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
OR * A bachelor's degree in social work*, health or social science, public administration, or a related field, AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
*Note: A degree in Social Work must be from a program accredited by the Council on Social Work Education.
Interested? Apply today!
Please include a letter of interest as part of your application.
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please reach out to DSHS Recruiter Georgina Pringle at and reference job number #06494.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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Skills Required