Job Description

Description
The Finance, Technology, and Analytics Administration (FTAA) is seeking a Journey-Level System Administrator to support critical IT operations that directly enable our mission. This position supports Eastern State Hospital (ESH) and related Behavioral Health and Habilitation Administration (BHHA) programs by installing, analyzing, designing, maintaining, and troubleshooting enterprise systems accessed both locally and remotely.
As a key member of the IT Infrastructure & Operations (ITIO) team, you will make important decisions about system deployment, upgrades, security, and maintenance that have significant impact on the short- and long-term success of BHHA services. Your work ensures the stability, performance, and security of systems relied upon by clinical, administrative, and support staff who serve some of Washington's most vulnerable residents.
Some of what you'll do:

• Install, configure, analyze, and maintain mission-critical systems supporting Eastern State Hospital and BHHA locations statewide.
• Troubleshoot complex system issues, including isolating defects, analyzing root causes, and implementing effective resolutions.
• Research, evaluate, and implement new systems, technologies, and security best practices to meet BHHA requirements.
• Ensure all systems development and changes follow DSHS policies for change authorization, release management, documentation, and security compliance.
• Develop new systems and application integrations, collaborating with project managers to create and maintain required project documentation.
• Administer backup and restoration systems, ensuring rapid recovery in the event of system failures or data loss.
• Provide mentorship and guidance to team members supporting hospital staff.

What we're looking for

• Knowledge of modern Microsoft Operating systems and programs
• Working knowledge of cloud technologies
• Expertise in group policy and enterprise fleet management
• Ability to demonstrate empathy and a calm demeanor
• Project management skills
• Ability to develop strong working relationships
• Certified Information Systems Security Professional (CISSP) and , , ITIL 4 certifications
• Ability to clearly communicate highly technical information at various levels both orally and in writing

Who should apply:

• A bachelor's degree or higher with a major emphasis in computer science AND three years of experience in information technology analysis, systems administration, or troubleshooting/problem-resolution;

OR

• Seven years of experience in systems administration, installing or supporting systems such as access/security systems, networks, servers, and/or applications.

Completed applications will include * Current Resume

• Cover letter
• Three professional references

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 08091.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security

Skills Required