Job Description

Description

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DSHS ESA Support Enforcement Technician

If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment with a variety of tasks, in a positive team environment then consider this exciting opportunity.



The Economic Services Administration (ESA), Division of Child Support (DCS) is currently seeking a

Support Enforcement Technician

to join our customer service team in Yakima. This role will be a full time position that requires an in-office presence 8am - 5pm Monday-Friday.

Some of what you'll do:

Compile, screen, research, and verify information necessary to respond to information requests Refer customers to appropriate internal or external contacts following established procedures Research and enter data into Division of Child Support (DCS) computer systems Meet production goals as established by the work unit Interact with a diverse clientele, including individuals who may be emotionally charged, difficult, hostile, or angry Operate state-of-the-art imaging equipment and related software to process and store records Coordinate services with outside vendors and prepare legal documents for service on employers and clients
Accept and process payments, documents, and incoming mail, ensuring accurate handling and distribution

What we're looking for:

Consistent attendance, reliability, and punctuality Strong teamwork skills with the ability to work independently Maintains confidentiality and professionalism Stays focused, motivated, and adaptable in a fast-paced environment Capable of managing multiple priorities and shifting tasks as needed Understands and communicates statutes, regulations, and programs related to child support Provides excellent and timely customer service to a diverse internal and external audience
Proficient in keyboarding and Microsoft Windows programs for data entry and documentation

Who should apply?

We are searching for professionals with:

Two years of college level coursework

OR

Two years of customer service related experience within a program and/or services related to research, investigation, auditing, writing, reporting, administration, law enforcement, community relations, or allied field

OR

An equivalent combination of education and related experience, totaling two years

Interested?

Apply today! Please include at least three professional references with current contact information when submitting your application. Along with a current resume or letter of interest.

Questions?

Please reach out to DSHS Recruiter Alex Baclaan at alex.baclaandshs.wa.gov and reference job number

#08191.

Would you like to learn more about Division of Child Support? Click

HERE

.



The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

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Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.


Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.



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