Job Description

Job Summary

We are seeking a highly organized and dynamic Dropshipping Supervisor fluent in Mandarin to oversee daily operations of our dropshipping department. This role involves managing supplier relationships, coordinating order fulfillment, supervising team members, and ensuring seamless communication between departments. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a solid understanding of inventory management, sales processes, and customer service within a retail or e-commerce environment.

Essential Responsibilities / Job Duties

1. Daily Operations

Oversee inbound, outbound, returns, and order fulfillment accuracy. Monitor SKU handling, pick/pack quality, and shipping timeliness. Ensure departmental SOP compliance.

2. People Management

Lead, train, schedule, and evaluate dropshipping associates. Conduct weekly performance reviews and track labor efficiency. Coordinate shift deployment when necessary.

3. Exception & Issue Resolution

Review and respond to exceptions promptly. Follow root-cause analysis and implement corrective actions. Ensure communication with customer service team is timely and accurate.

4. Cross-Department & Vendor Coordination

Coordinate workload between droppshipping & transportation department Work with carriers such as FedEx/UPS/Amazon for pickups and loading schedules.

5. Process Optimization

Identify inefficiencies and propose improvement projects. Assist with WMS system updates and data accuracy improvements.

Minimum Requirements and Special Attributes

2+ years of warehouse or logistics experience; supervisory experience preferred. Strong understanding of dropshipping workflow. Ability to lead and motivate cross-functional teams. Strong data and problem-solving skills. Bilingual ability (English/Chinese/Spanish) is a plus.

Physical Functions:

Walking, stooping, standing, stretching, bending, lifting, and sitting for a period of time. Ability to work in extreme environments such as high heat and cold weather in warehouse Ability to lift and /or move up to 20-30 pounds, and occasionally lift up to 40 + pounds with assistance of team members and / or equipment

Equipment Used:

Standard office and computer equipment

Work Environment:

Job will be performed in a warehouse environment that may be noisy, dirty, hot and / or cold.

Supervisory Responsibilities:

Yes

Language Skills:

Must be able to speak, read, write and comprehend English Bilingual Chinese is a plus
Pay: $54,000.00 - $64,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: Remote