Job Description

Ensure donor safety and product integrity through expert oversight and compassionate care.

As a Donor Floor Lead, you'll be responsible for overseeing daily donor floor operations, including plasmapheresis procedures, donor interactions, and equipment functionality. You'll play a critical role in maintaining compliance, supporting staff, and ensuring a safe and efficient donation experience. This position is ideal for someone with strong phlebotomy skills, leadership capabilities, and a commitment to quality and service.

What You'll Do

Evaluate vein suitability and monitor donor reactions to ensure safety and comfort. Respond promptly and professionally to donor complaints, reactions, or deferrals. Educate new donors on specialty programs and ensure a welcoming experience. Perform all aspects of plasma collection including donor setup, venipuncture, sample collection, monitoring, and disconnect. Ensure procedures are conducted in compliance with SOPs and FDA guidelines. Troubleshoot equipment issues within scope of training and document events accurately. Prepare equipment through PQ/calibrations and verify maintenance completion. Alert management to any equipment risks affecting donor or product safety. Review donor records for completeness and accuracy in alignment with cGMP standards. Maintain proper DMS computer entries and comments for donor data and exceptions. Provide guidance and training to Donor Floor Technicians, Phlebotomists, and other staff. Lead by example to promote high levels of customer service and meet production goals. Communicate operational updates and improvement opportunities to management. Maintain a clean, organized, and well-stocked work environment. Verify and update supply lot numbers as needed.

Qualifications

High school diploma or equivalent required (Phlebotomy Certification required in California). Minimum of one year of phlebotomy experience preferred. Experience in medical office, healthcare, or plasma/blood collection center preferred. Strong interpersonal and communication skills. Comfortable working in environments with bloodborne pathogens and cold storage areas.

Job Summary

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Ensure donor safety and product integrity through expert oversight and compassionate care.

As a Donor Floor Lead, you'll be responsible for overseeing daily donor floor operations, including plasmapheresis procedures, donor interactions, and equipment functionality. You'll play a critical role in maintaining compliance, supporting staff, and ensuring a safe and efficient donation experience. This position is ideal for someone with strong phlebotomy skills, leadership capabilities, and a commitment to quality and service.

What you'll do

------------------

Evaluate vein suitability and monitor donor reactions to ensure safety and comfort. Respond promptly and professionally to donor complaints, reactions, or deferrals. Educate new donors on specialty programs and ensure a welcoming experience. Perform all aspects of plasma collection including donor setup, venipuncture, sample collection, monitoring, and disconnect. Ensure procedures are conducted in compliance with SOPs and FDA guidelines. Troubleshoot equipment issues within scope of training and document events accurately. Prepare equipment through PQ/calibrations and verify maintenance completion. Alert management to any equipment risks affecting donor or product safety. Review donor records for completeness and accuracy in alignment with cGMP standards. Maintain proper DMS computer entries and comments for donor data and exceptions. Provide guidance and training to Donor Floor Technicians, Phlebotomists, and other staff. Lead by example to promote high levels of customer service and meet production goals. Communicate operational updates and improvement opportunities to management. Maintain a clean, organized, and well-stocked work environment. Verify and update supply lot numbers as needed.

Qualifications and need-to-know

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High school diploma or equivalent required (Phlebotomy Certification required in California). Minimum of one year of phlebotomy experience preferred. Experience in medical office, healthcare, or plasma/blood collection center preferred. Strong interpersonal and communication skills. Comfortable working in environments with bloodborne pathogens and cold storage areas.

Ensure donor safety and product integrity through expert oversight and compassionate care.

As a Donor Floor Lead, you'll be responsible for overseeing daily donor floor operations, including plasmapheresis procedures, donor interactions, and equipment functionality. You'll play a critical role in maintaining compliance, supporting staff, and ensuring a safe and efficient donation experience. This position is ideal for someone with strong phlebotomy skills, leadership capabilities, and a commitment to quality and service.

What You'll Do

Evaluate vein suitability and monitor donor reactions to ensure safety and comfort. Respond promptly and professionally to donor complaints, reactions, or deferrals. Educate new donors on specialty programs and ensure a welcoming experience. Perform all aspects of plasma collection including donor setup, venipuncture, sample collection, monitoring, and disconnect. Ensure procedures are conducted in compliance with SOPs and FDA guidelines. Troubleshoot equipment issues within scope of training and document events accurately. Prepare equipment through PQ/calibrations and verify maintenance completion. Alert management to any equipment risks affecting donor or product safety. Review donor records for completeness and accuracy in alignment with cGMP standards. Maintain proper DMS computer entries and comments for donor data and exceptions. Provide guidance and training to Donor Floor Technicians, Phlebotomists, and other staff. Lead by example to promote high levels of customer service and meet production goals. Communicate operational updates and improvement opportunities to management. Maintain a clean, organized, and well-stocked work environment. Verify and update supply lot numbers as needed.

Qualifications

High school diploma or equivalent required (Phlebotomy Certification required in California). Minimum of one year of phlebotomy experience preferred. Experience in medical office, healthcare, or plasma/blood collection center preferred. Strong interpersonal and communication skills. * Comfortable working in environments with bloodborne pathogens and cold storage areas.