Job Description

Donations Associate

SUMMARY OF POSITION

The Donations Associate is responsible for greeting all donors/customers in a friendly and courteous manner. The Donations Associate is responsible for accepting donations, assisting with unloading donations, and presorting donations. The Donations Associate is expected to be courteous and professional while upholding the core Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES, AND DUTIES

Accept donations from the general public and assist in sorting based on established program guidelines


Provide donation receipt upon request from the donor


Provide excellent customer service


Maintains a clean, organized work area that is presentable to the general public and meets agency standards


Attend scheduled meetings as required


Perform custodial duties as necessary


Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventory


Embrace the core values of the agency in the spirit in which the agency operates at work and in the community


Contribute to the fulfillment of department and agency objectives and goals


Comply with all department and agency policies, procedures, and regulations


Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrate a professional mannerism with a high degree of customer service skills


Ability to communicate effectively with internal employees and external customers


Ability to work well with others in a respectful and collaborative work manner


Ability to comprehend and follow instructions


Ability to read, and write with the ability to comprehend and complete agency forms as required for operational purposes


Bilingual preferred but not required

PHYSICAL FUNCTIONS

Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods


Weather conditions - variable - including extreme heat and cold, may work outside for extended periods


Ability to work in a humid and/or dusty environment


Able to lift and carry up to 25 lbs. or more with 2-person assistance

Goodwill Industries of South Texas Inc. is an EO employer - M/F/Vets/Disabled and other protected categories.