Job Description

Agency Dept of Transportation
Division Division of Motor Vehicles
Job Classification Title Administrative Specialist II (S)
Position Number 60030065
Grade NC09
About Us
It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Knowledge Skills and Abilities/Management Preferences
Salary Grade and Salary Range: NC09 $39,671 - $69,426
Management prefers applicants with the following:

• Experience analyzing, interpreting, and/or evaluating information or data.
• Experience completing and maintaining records and reports.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• Experience with customer service by phone and/or in person with diverse clientele.
• Experience in Microsoft applications and/or mainframe databases.

Minimum Education and Experience
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter: Tina Corprew
Email:

Skills Required