Job Description

Agency Dept of Transportation
Division Division of Motor Vehicles
Job Classification Title Administrative Specialist II (S)
Position Number 60030072
Grade NC09
About Us
It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.
The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Knowledge Skills and Abilities/Management Preferences
NC09 Salary $39,671- $69,426
Management prefers applicants with the following:

• Experience analyzing, interpreting, and/or evaluating information or data.
• Experience completing and maintaining records and reports.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• Experience with customer service by phone and/or in person with diverse clientele.
• Experience in Microsoft applications and/or mainframe databases.

Additional Expectations:
**A copy of the most recent performance review signed by supervisor is needed if selected for an interview** Applicant subject to motor vehicle records check. This position is considered "covered" under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.
Minimum Education and Experience
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter: Tina Corprew
Email:

Skills Required