Job Description

Agency Dept of Transportation
Division Division of Motor Vehicles
Job Classification Title Administrative Associate II (S)
Position Number 60029865
Grade NC02
About Us
It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work *This position is an anticipated vacancy*
This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.
The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. This position responds to inquiries statewide received via fax, relative to all phases of Vehicle Registration. Mainly serving the contractual customers as well as receiving all incoming faxes for the telephone agents and delivering the fax to the appropriate agent. Responses are in accordance with the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This service is performed in a customer service-oriented manner. This position manages the distribution of workflow to other units requiring action to be taken discovered by the phone agents in the Customer Contact Center.
Knowledge Skills and Abilities/Management Preferences
Grade: NC02 Salary Range: $31,200 - $49,340
Management prefers applicants with the following:

• Thorough knowledge of software programs such as Microsoft Word, Excel, Outlook, and Teams.
• Demonstrated ability to work independently, utilizing manuals and other resources to complete daily job duties, while consulting a supervisor only when questionable issues or equipment malfunctions arise.
• Experience researching, gathering data, and resolving customer inquiries.
• Experience in customer service and the ability to effectively communicate in both written and oral format.

Demonstrated ability performing customer service while maintaining rational behavior during interactions with customers and demonstrated courteous, professional, and efficient behavior when dealing with controversial matters and irate customers.
Minimum Education and Experience
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter: Tina Corprew
Email:

Skills Required