Job Description

Scope of Work

Manage the organization, productivity and assets of the Service and Field Department to obtain maximum efficiency and profitability. Supervise the Foreman, Leaderman, Technician and Administrative staff.

Primary Job Responsibilities:

Adhere to and utilize the established Service Department management operating system for assigned work Measure productivity, and increase output Develop and maintain a training program for all Service and Field Department employees Establish departmental goals relevant to each shop/field activity, and monitors performance on a monthly basis Meet with Regional Manager, Branch Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs Monitor customer needs and ensure requirements are met Ensure service requirements are satisfied for equipment that is utilized in the territory Develop and maintain close contact and good relations with customers, which may include onsite visits Conduct a monthly safety meeting and complete required reports Provide timely and effective Performance Reviews to staff, and plan equitable increases Performs other duties or functions as requested by Management
Perform other duties as assigned

Minimum Qualifications

Must have a minimum of 3 years previous supervisory experience of service and or field personnel High School Diploma or equivalent Trade school and/or some college preferred

Requirements: Knowledge, Skills, and Abilities (KSA's)

Must have valid driver's license and acceptable driving record per WPI insurance carrier standards Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.) Must be dependable and able to work independently Must have ability to maintain good client relations Must have the ability to supervise, lead and motivate others Must have the ability to effectively evaluate others

Working Conditions

Typical hours of work Monday through Friday, 8 a.m. to 5 p.m. Weekend hours as necessary Indoor/Outside, offshore work as required



WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.