Job Description

We are looking for a Market Manager to oversee the administrative and managerial functions for a growing number of optometry offices. The primary goal of this position is to support the VP of Operations in ensuring the delivery of a consistent, high-quality patient and customer experience in a fast-paced retail, lab, and optometric environment. This position requires a goal-oriented person with a strong background in leadership, growth, and knowledge of day-to-day office operations and staff management.





A minimum of 5 years of experience as an Optician is an absolute requirement, to be considered for this role.





Responsibilities:


Daily, direct oversight of office staff and operations in assigned district Supports recruiting, hiring, and training of office staff across multiple offices Collaborates with the leadership team on the achievement of performance targets & budgeted goals Oversees the optimization of staff scheduling for office employees Develops policies and procedures to ensure compliance with legal and regulatory requirements Implements procedures to ensure the successful operations of the office around payroll, billing, and staff scheduling Partners with the leadership team in addressing employee relations issues Achieves business goals, revenue, and profitability objectives through a respectful, forward-thinking, and motivational style




Qualifications


Relevant experience in optometry, or retail optometry operations Leadership capabilities including the ability to manage people, budgets, and operations Solution-oriented, with the ability to independently manage multiple workstreams simultaneously Ability to solve complex problems under pressure Strong communication and organization skills Ability to balance attention to detail with swift execution Must be willing to travel between office locations Knowledge of performance evaluation metrics and principles Sound understanding of optimization of store operations and standards for success Ability to perform all aspects in regard to optical prescriptions, measurements, product knowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of orders * LDO preferred but not required.