Job Description

Dispatch & Operations Manager (Service Industry - Waste Management & Field Services)

Full-Time | Scottsdale, AZ

We are a rapidly growing

service-based, f

ield operations company seeking a highly skilled

Dispatch & Operations Manager

who is ready to take ownership, lead, and grow with us. This role is ideal for someone who has real dispatching experience in a fast-paced service industry and wants a long-term leadership path.

The right person will oversee daily field operations including dumpsters, junk removal, portable toilets, and temporary fencing while coordinating our drivers, managing routes, supporting customers, and ensuring we deliver top-tier service every day.

If you're sharp, resourceful, and thrive in a fast-moving environment, this is a major opportunity.

Overview

The Dispatch & Operations Manager is responsible for coordinating all daily field services, optimizing schedules and routes, and ensuring smooth communication between drivers, customers, and the office team.

This role requires someone who can learn technology quickly, manage a high volume of moving parts, and remain calm and organized under pressure.

We are a

family-owned Scottsdale company

with major expansion ahead, and we want someone who is hungry to grow into

upper management

as we scale.

Key ResponsibilitiesDaily Dispatch & Field Operations

Schedule and dispatch daily

dumpster deliveries, pickups, swaps, junk removal, portable toilet services, and temporary fencing installs

Plan driver routes using GPS/CRM tools to maximize efficiency and on-time service Monitor field activity and adjust dispatching when needed (traffic delays, customer changes, emergencies)

Communication & Customer Support

Maintain constant communication with drivers to support smooth operations Provide top-tier customer service and handle customer needs, updates, or problems professionally Communicate clearly with contractors, homeowners, drivers, and vendors throughout the day

Build strong relationships with customers. This role requires someone who truly loves people and has excellent social skills

Systems & Data Management

Update job statuses and notes in our CRM/field service system Maintain accurate dispatch and service records Use GPS, mapping, and routing tools to improve efficiency Analyze data from dispatch operations to identify bottlenecks and recommend improvements

Think creatively and outside of the box when solving problems or planning routes

Logistics, Fleet & Operational Support

Coordinate with the office team to ensure inventory (dumpsters, toilets, fencing) is tracked and utilized properly Support fleet logistics, including scheduling runs, monitoring equipment usage, and ensuring field-ready conditions Assist with problem-solving in real time, finding solutions quickly and creatively

Leadership & Growth

Train new dispatchers or support staff as the team grows Help build and refine dispatch processes and best practices Play a key role in operational decisions and long-term planning Become the central point of operational coordination as we scale across more cities and add more equipment

QualificationsRequired

Proven dispatching experience in a service-based, field-service, or logistics-focused industry

(Examples include waste management, towing, HVAC, plumbing, landscaping, construction services, delivery services, courier/transportation operations, moving companies, restoration services, pest control, or any high-volume field-service dispatching role)

Strong communication skills, both with drivers in the field and customers on the phone Ability to multitask, think quickly, and handle pressure without losing focus Tech-savvy and able to learn new software and CRM systems quickly Highly organized with strong attention to detail Problem-solver who stays calm and finds solutions fast Reliable, accountable, and able to work independently

Preferred (Bonus Skills)

Experience with GPS routing tools, CRM/dispatch systems, or transportation management software Understanding of fleet operations, scheduling, and logistics Leadership experience or desire to move into management Bilingual (English/Spanish) is a strong plus Familiarity with Maricopa County cities and routes is a big advantage

Schedule & Compensation

Full-time position

Option for 50 hours per week

if preferred or needed during peak workload periods Competitive pay based on experience Rapid growth potential within the company

Benefits

Health insurance

401(k)

Life insurance

Work-from-home flexibility

Friendly leadership team and a supportive work community
Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k) Health insurance Life insurance Retirement plan
Application Question(s):

Do you have hands-on dispatching experience in a fast-paced service or field-operations industry such as waste management, towing, HVAC, plumbing, delivery services, construction services, or similar? This role requires strong communication, customer relationship skills, and the ability to stay calm, organized, and think creatively under pressure. Please describe a real situation where you handled a problem, communicated with drivers/customers, and found a solution quickly. How many daily jobs, service calls, or routes have you been responsible for dispatching in your previous roles, and what types of field crews or drivers were you coordinating?
Experience:

Dispatching: 1 year (Required)
Work Location: Hybrid remote in Scottsdale, AZ 85254