Job Description

```Duties```
- Provide exceptional customer service to clients through various channels such as phone, email, and text
- Assist customers with inquiries, concerns, and issues.

-Manage scheduling duties for numerous technicians

- Handle customer complaints and resolve problems in a professional and timely manner
- Maintain accurate records of customer interactions and transactions in the company database
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers

```Experience```
- Previous experience in customer service or a related field is preferred
- Dispatching is a plus
- HVAC experience preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to think analytically
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with phone systems and the ability to type quickly and accurately

This is an exciting opportunity for individuals who are passionate about providing exceptional customer service to our community. Join our team as a Customer Service Representative and contribute to our mission of delivering outstanding service to our clients.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Ability to Relocate:

Shawnee, OK 74804: Relocate before starting work (Required)
Work Location: In person