Job Description

Stryker Electric is looking for individuals seeking a rewarding career as a Dispatcher Service Coordinator/Administrative Assistant.

About the Role

This position is Full-Time and located in our Palm City, FL office. Compensation is commensurate with experience, with an hourly rate between $16.00 to $18.00 with room to grow and expand plus company sponsored 401k plan, medical, dental, life & disability insurances, as well as paid vacation & holidays.

Responsibilities:

• Maintain the Service Techs daily schedules and dispatch the techs as service calls are needed.
• Schedule return trips with customers when parts are in, maintain on-call schedule for Service Techs and the customer database with current information, while performing the following duties.
• Dispatch Service Techs, one call at a time.
• Debrief call with Service Techs as they are completed and update database from each service ticket.
• Schedule and coordinate all demand service calls as they are received.
• Create work orders for all service calls, maintain the dispatch board and filing system.
• Contact customers with "parts pending" status as parts are received for scheduling.
• Notify the Service Manager of any under or overbooking situations.
• Prepare paperwork for all manufacturer warranty parts.
• Rotating On Call for After Hours ER calls
• Tasks will include billing, data entry, composing quotes, answering phones, dispatching service technicians

Qualifications:

• Excellent organization and time management skills
• Candidate must possess excellent computer skills including all Microsoft Office products including Excel and Word
• Experience with Computer Ease accounting software is a plus, but not required
• Excellent Communication Skills

PERKS & BENEFITS

Keeping Our Employees Healthy

• Health Insurance
• Dental Insurance

Keeping Our Families Safe

• Disability Insurance
• Life Insurance
• Hospitalization and Accident Coverage

Planning For Retirement

• 401k with Discretionary Matching Contributions up to 5% of Salary

Taking Time Off, Whether Planned or Not

• Paid Vacation, Sick Time, and Holidays

Saving Money

• Employee Discounts

Rewarding Our Employees

• Annual Discretionary Company Profit-Sharing Bonus

Growing and Developing Our Employees

• Employee Apprenticeship Program
• College Reimbursement Program

ABOUT STRYKER ELECTRIC

For over 40 years, Stryker Electric has been providing impeccable commercial electrical contracting services to clients in the Southeast United States. The values and principles that Stryker Electric offers to all our clients is unmatched.

The mission of Stryker Electric is to provide the best customer experience through solutions-driven employees with integrity and respect, while providing a place of employment for our employees to be the envy of the industry.

Stryker is proud to be one of the top employers in South Florida since 1975.

You Can Count On Us For:

• Trustworthiness: Being honest at all times is a requirement at our company.
• Courtesy: Our technicians are respectful and considerate.
• Safety: Our goal is to be as safe as possible for both our technicians and customers.
• Reliability: You can count on our technicians to be prompt and professional.

You\xe2\x80\x99ll love working here because:

We value our employees. We offer a safe, healthy, and respectful working environment where employees\' ideas matter, and a collaborative working environment where everyone\xe2\x80\x99s ideas matter. The \xe2\x80\x9cStryker Cares\xe2\x80\x9d motto assures that employee\xe2\x80\x99s ideas and concerns are considered.

We have 3 employees that have been with our organization for over 30 years, 9 employees for over 20 years, 8 employees for over 10 years, and 36 employees over 5 years. The current statistic for employees changing jobs is every 3 to 5 years. Our employees come here to build careers, not jobs.

We want you to grow. The Company will pay for advanced education that supports the mission of the business. Upon passing a Company approved course and/or training, the Company will pay 100% tuition reimbursement. Moreover, an employee who requests and receives Company approved sponsorship for an apprenticeship program through IEC or another accredited electrical apprenticeship program will have their tuition paid in advance. The company has full discretion to approve or denied said tuition reimbursement. Any employee who is interested in this benefit should reach out to Human Resources and their direct Supervisor.

Equal Opportunity Employer
Stryker Electric is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Stryker Electric is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

We do E-verify and candidates must be eligible for US employment.

Job Type: Full-time (Monday through Friday, 8am to 5pm)

Compensation: Starting from $16.00 t0 $18.00 per hour (DOE)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Language:

• English (Required)

Work Location: One location

Edge Electric, Inc.