Job Description

About Us:

Horizon Transport is a leading provider of RV transportation services across the U.S. We specialize in safe, timely, and efficient delivery of recreational vehicles to dealerships, rental fleets, and private customers. We are currently seeking a reliable and organized

Dispatcher

to join our growing operations team.

Job Summary:

The Dispatcher plays a key role in coordinating the pickup and delivery of RVs by assigning drivers, managing routes, and ensuring on-time performance. This position requires excellent communication skills, problem-solving abilities, and a strong focus on customer service and logistics.

Position Overview:

The Drive Away Dispatcher is responsible for coordinating and managing the movement of vehicles within our Drive Away division. This role serves as the primary point of contact between drivers, customers, and internal departments to ensure timely, efficient, and compliant vehicle deliveries. The ideal candidate will be detail-oriented, organized, and able to work in a fast-paced environment while providing exceptional customer service.

Key Responsibilities:

Schedule and dispatch drivers to pick up and deliver vehicles based on customer needs and availability. Communicate with drivers throughout the day to monitor trip progress, provide updates, and resolve any issues that arise. Ensure all required paperwork and documentation are completed accurately and submitted on time. Maintain up-to-date records of driver assignments, trip details, and delivery confirmations. Coordinate with the compliance and operations departments to verify driver qualifications and maintain DOT compliance. Respond promptly to customer inquiries and provide accurate information on vehicle status and delivery timelines. Handle unexpected delays, breakdowns, or driver issues by providing quick, effective solutions. Track vehicle movements using internal systems and update dispatch logs accordingly. Support other dispatchers and departments as needed to maintain smooth daily operations.

Qualifications:

High school diploma or equivalent required; associate degree preferred. Previous experience in dispatching, transportation logistics, or fleet management preferred. Strong communication and problem-solving skills. Ability to multitask and stay organized in a high-volume, fast-paced environment. Proficiency in Microsoft Office and dispatching or tracking software. Knowledge of DOT regulations and transportation compliance is a plus.

Work Environment:

Office-based role with frequent phone and computer use. Must be able to manage multiple priorities and adapt to changing schedules or urgent needs. Occasional overtime may be required based on workload or delivery demands.

Compensation and Benefits:

Competitive pay based on experience. Health, dental, and vision insurance options. Paid time off and holiday pay. Opportunities for advancement within the company.
Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Retirement plan Vision insurance
Work Location: In person