Job Description

POSITION:

Dispatcher

REPORTS TO:

Communications Manager

LOCATION:

Jacksonville, FL

FLSA STATUS:

Non-Exempt

TYPE

: Regular, Full-time

SCHEDULE:

Variable shifts

Essential Responsibilities:

Responsible for answering and triaging calls coming into the Dispatch Department and directing them to the most appropriate resource while communicating effectively with all callers Operates a PC and demonstrates ease of use with programs such as Microsoft Office and CAD Operates multi-line computerized phone system Inputs transport requests using CAD and various web based programs Conveys a high degree of familiarity with Company service areas and medical facilities Maintains compliance with all established Company and customer policies and procedures Maintains a calm and professional demeanor at all times specifically during difficult interactions while effectively directing the flow of conversation Takes direction and works independently or part of a group Effectively train new hires in dispatch Perform other duties as assigned

Minimum Qualifications:

General understanding of medical terminology or experience in a healthcare setting Any combination of the following experience, equivalent to two (2) years: EMS dispatcher or call center representative experience Multi-line telephone experience Direct customer service experience

Regular, reliable attendance Excellent communication skills Ability to multi-task High school diploma or equivalent

Preferred Qualifications:

Dispatch experience in EMS EMT (Emergency Medical Technician) and/or EMD certification (Emergency Medical Dispatcher) Field experience in EMS

Additional Requirements: Mental & Physical

Must be able to successfully pass a background investigation and pre-employment drug screening Must be able to successfully obtain EMD certification within 12 months of beginning employment Must be available to work all shifts, including overtime as needed Ability to rotate shift assignments as needed and/or required based on operational need Ability to sit and/or stand for an extended period and wear a telephone headset Requires frequent repetitive hand movements, standing and/or walking, reaching and grasping Must be able to hear and communicate clearly to perform job duties in person and over the phone Adequate vision required to be able to read information from printed sources and computer screens Coordinate multiple tasks simultaneously Collect, interpret, and/or analyze complex data and information Understand and respond to a diverse population * Utilize fine motor coordination, clear speech, and good visual acuity