Job Description

Overview:

Dispatcher

Why work with us:

Bassett Services: Heating, Cooling, Plumbing, Electricals' leadership team combines the benefits of being a well-run local business with the tools and resources of a larger regional player. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to solve the critical issues affecting their homes.

Responsibilities:

Receive emergency and non-emergency calls and record significant information as necessary Knowledgeably prioritize calls according to importance and urgency Monitor field technicians in order to effectively prioritize their schedules and use of time Schedule appointments with clients using the right tech/right call guidelines Data entry into the computer system to track calls and client information as necessary

Qualifications:

Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan. Strong attention to details Conscientious, team player Honesty integrity, quality craftsmanship and a good attitude

Benefits:

Health Coverage: Employer-paid medical, dental, and vision plan options Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage Savings Accounts: FSA and HSA contribution options Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

Paid time off and holidays Paid parental leave

Growth and Training Opportunities:

Tuition Reimbursement On-going training and development

Requirements:

Valid Driver's License (required) To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Bassett Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.