Job Description

Job Profile
Job Title: Director - Telecommunications Permitting & Engineering
Who is Congruex?
Congruex was formed in 2016 to take advantage of historic demand for digital connectivity.
Our founders are deeply rooted in the industry and have collectively built some of the country's largest communications infrastructure.
We design and build digital infrastructure across the nation by providing engineering, construction, and specialty solutions with integrated delivery or as an a la carte service. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.
Our vision is to be the best provider of digital infrastructure solutions in the U.S. and our core values of GRIT connect everything we do. Will you join us?
Job Summary:
The Director is responsible for leading the Permitting Center within the CGXR organization. This role ensures operational excellence in permitting, traffic control planning, and OSP engineering design for BAU business as well as large-scale deployment projects. The Director will manage multi-state teams, drive compliance with industry standards, and align operational strategies with corporate growth objectives.
Core Responsibilities
Operational Leadership

• Own P&L for the Permitting division; ensure profitability and cost control.
• Establish and maintain permitting and engineering processes that meet regulatory and client requirements.
• Oversee multi-channel design center operations, ensuring adherence to safety, quality, and turnaround standards.

Strategic Impact

• Align permitting operations with organizational growth goals and market expansion strategies.
• Drive innovation through automation and process optimization to reduce cycle times and improve compliance.
• Partner with Business Development to identify new service offerings and revenue streams.

Team Development

• Recruit, train, and mentor a high-performing team of engineers, ROW agents, and permitting specialists.
• Foster a culture of accountability, continuous improvement, and customer-centric service.

Client & Stakeholder Management

• Serve as the primary liaison with municipalities, DOTs, and telecom carriers.
• Resolve escalations and maintain strong relationships with internal and external stakeholders.

Data & Performance Management

• Develop and monitor KPIs for productivity, quality, and turnaround time.
• Utilize corporate approved tools for data analysis and reporting.
• Provide weekly operational reports and ad-hoc analysis to senior leadership.

Competency Framework
Leadership & Influence

• Demonstrates ability to lead multi-state teams and influence cross-functional stakeholders.
• Builds trust and credibility with government agencies and telecom clients.

Operational Excellence

• Implements scalable processes and automation strategies.
• Maintains compliance with permitting standards.

Strategic Thinking

• Aligns operational decisions with long-term business objectives.
• Identifies market trends and proactively adjusts strategies.

Technical Expertise

• Deep knowledge of OSP engineering, permitting processes, and fiber network design.
• Proficiency in MS Excel, Visio, and GIS tools.

Customer Focus

• Delivers "White Glove Service" to clients.

Resolves issues promptly and maintains high customer satisfaction.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Skills Required