Job Description

We are UMG, the Universal Music Group. We are the world\xe2\x80\x99s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

As the Director of Supply Chain & Quality Control, you oversee the teams and systems responsible for ingesting and distributing all content through Virgin Music Group\xe2\x80\x99s (VMG\xe2\x80\x99s) supply chain. You are responsible for ensuring the teams, policy, procedures and systems are working in concert to deliver optimal results spanning from client experience to DSP storefronts.

Reporting directly to the VP of Product & Operations, you will oversee two teams: Supply Chain Integration and Quality Control, with direct supervision of their respective Senior Managers. In addition to team management, you will be directly involved in execution of critical projects, design, development and adoption of new tools and system changes, as well as strategic planning, communication and coordination among other operations teams and departments.

How you\'ll CREATE:

Foster ongoing cooperation and collaboration between the Supply Chain Integration (SCI) and Quality Control (QC) teams as two integrated parts of a continuous content flow.

Develop KPIs and other metrics for measuring and improving overall system and team performance and efficiency within the supply chain and support structure.

Lead the ongoing creation and maintenance of VMG\xe2\x80\x99s metadata and asset style guide, accounting for constant DSP and supply chain system and policy changes.

Ensure QC team policy and practice stays in alignment with requirements within and outside of the VMG style guide, both internally and externally.

Manage the relationship with third-party outsourcing firm providing QC and support resources.

Continuously seek efficiency enhancements across all automated and manual workflows across the QC and SCI teams.

Proactively identify and address discrepancies across the supply chain, accounting for policy, training, and documentation (eg: rule enforcement and best practices) and system behavior (eg: data validation and delivery mechanics)

Enhance the process of setting up, integrating, and optimizing new DSP delivery feeds.

Oversee the SCI team\xe2\x80\x99s monitoring of automated supply chain system activity, troubleshooting, and escalating systemic distribution issues.

Optimize high-volume content delivery automation for maximum efficiency.

Lead periodic content delivery reconciliation efforts across top DSPs.

Collaborate closely with product management and engineering to identify, define requirements, prioritize and launch fixes, improvements and new features used by the QC and SCI teams.

Develop and maintain robust issue escalation protocols across QC and SCI teams.

Lead the execution of complex operational projects such as major music service expansions, catalog data cleanup and data migrations.

Location: US - Pacific time preferred, LA office optimal

Bring your VIBE:

Minimum 10 years experience in content management and distribution with at least 5 years directly managing a team.

Extensive operational experience in a digital supply chain environment required.

Comprehensive knowledge of digital assets, metadata, music services, and their associated systems and processes required.

Experience operating and supporting distributed software systems and integrated services required.

Experience with XML data exchange, including DDEX/ERN delivery specifications, is required.

1-2 years SQL experience a plus (MSSQL).

Working understanding of web APIs (http, json, oauth) required.

Involvement in software development processes and lifecycle is a significant advantage.

#LI-remote

Perks Playlist:

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

Comprehensive medical, dental, vision, and FSA options, as well as:

100% coverage for out-patient mental health services

Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

A lifetime fertility support allowance of $30,000 to plan participants

Student Loan Repayment Assistance and Tuition Reimbursement

100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

Variety of ways to prioritize much-needed time away from work including:

Flexible Paid Time Off (PTO) for exempt employees

3-weeks PTO for non-exempt employees

2-weeks paid Winter Break

10 Company Holidays (including Juneteenth and Wellbeing Day)

Summer Fridays (between Memorial Day and Labor Day)

Generous paid parental leave for every type of parent

Check out our full overview of benefits on the of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

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Job Category: Marketing, Streaming & Digital Media

Salary Range: $67,500 - $126,938

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Universal Music