Job Description

Goodwill Industries of Hawaii, Inc.

Job Title:

Director of Retail Operations

At Goodwill, we do more than provide jobs -- we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career -- you're changing lives.


So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

As the

Director of Retail Operations

, this role plans, directs, and coordinates all retail sales activities, including processing, merchandising, purchasing, new goods, and donation collection across stores and neighbor-island collection points. The

Director of Retail Operations

works closely with eCommerce and logistics teams to ensure proper transportation, salvage, and waste-reduction practices. This position is responsible for developing plans and achieving goals related to sales, net revenue, and operational objectives through direct reports and department supervisors. As the

Director of Retail Operations

, the role ensures standardization of key operating principles within the donated goods retail (DGR) program. The

Director of Retail Operations

also oversees best practices, DGR optimization, and production productivity as measured by monthly production and sales performance standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

Oversee retail sales operations, support services, and operating policies to meet profit, market share, and growth goals across brick-and-mortar, eCommerce, and waste-reduction programs. Research and analyze financial, technological, demographic, and competitive factors to identify market opportunities and guide strategic decisions. Establish and manage sales, donation, and goods-marketing goals while monitoring budgets, controlling expenditures, and allocating operating funds. Direct product and service promotion to increase market share, expand into new markets, and maintain competitive positioning. Review operational performance data, policies, and procedures to ensure adherence to best practices and maximize productivity, including leading training, audits, and corrective action. Prepare and manage internal and external operational reporting, review loss-prevention data, collaborate with administrative and logistics teams, and adjust retail strategies based on market analyses.

EDUCATION, KNOWLEDGE and/or EXPERIENCE

Bachelor's degree (B.A.) from a four-year college or university;

or

Equivalent education, training, and a minimum of

5 years of related experience

demonstrating the ability to meet the position's requirements;

CERTIFICATES, LICENSES, REGISTRATIONS

Periodic travel is required. Must have a valid driver's license and access to an insured vehicle. Must have a traffic abstract that meets company guidelines. Must have current vehicle safety inspection and registration.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Employees are regularly required to:

Regularly required to talk and hear. Frequently required to stand, walk, sit, and use hands to finger, handle, or feel. Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; taste; and smell. May occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee will be in a number of different working environments. Part of regular duties will include time spent in an office, travel via motor vehicle and plane, holding business meetings at various locations and providing guidance to operational staff. Work hours may vary depending on requirements of store and staff operations, safety and security, as well as projects that may occur during non-traditional work schedule hours.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.