Job Description

Position Title:

Director of Service

Location:

Southern California

Reports To:

President

Position Type:

Full-Time

Schedule:

Monday-Friday

Experience Level:

Senior Manager / Director

Work Setting:

Office / Hybrid

Pay Type:

Salary + Bonus

Compensation:

$125,000-$165,000 base + performance bonus

Other Benefits:

Company vehicle, phone allowance, medical/dental/vision

Industry:

Commercial HVAC

About Unified Mechanical Group

Unified Mechanical Group is a rapidly growing mechanical contracting firm specializing in commercial HVAC installation, retrofit solutions, and ongoing service programs. We support commercial, institutional, and industrial clients across Southern California with high-quality service and technical expertise.

We are expanding our leadership team and seeking a Director of Service to build, lead, and scale our Service Division from the ground up.

Company Values

People:

Our strength comes from the people we work with and the clients we serve.

Process:

Proven processes guide our actions, align our teams, and adapt to client needs.

Purpose:

We exist to create lasting impact for our people and our partners.
Our goal is to build a culture that allows you, and the people you lead, to thrive in their career and in their personal life.

About the Role

The Director of Service will take full ownership of the HVAC Service Division. They will have full P&L responsibility, will lead the development of strategies to maximize preventative maintenance agreement contracts, oversee field technicians, dispatching, scheduling, and team leadership. This is a high-impact leadership role ideal for someone who enjoys building structure, developing people, and creating high-performing service operations.

You'll lead the development of maintenance programs, emergency service operations, technician teams, dispatch processes, customer satisfaction initiatives, and recurring revenue growth.

Who You Are:

You are a hands-on leader who thrives in fast-growth environments and enjoys building structure where none exists yet. You thrive on solving problems, whether technical or operational. Your entrepreneurial spirit drives your desire to build and grow something that will leave a lasting impact on the industry.

What You'll Do

Lead the Service Division Build the service organization--technicians, managers, dispatch, and support teams. Implement processes, systems, KPIs, and performance expectations. Develop and execute service strategies focused on quality, reliability, and efficiency. Identify, build and oversee service department budget and profitability. Drive Recurring Revenue Grow preventative maintenance agreements and customer retention. Identify retrofit opportunities and value-driven service offerings. Partner with Sales to support cross-sell and up-sell strategies. Oversee Service Operations Manage daily operations across maintenance, repairs, emergency service, and retrofits of commercial mechanical systems. Optimize technician utilization, scheduling, dispatch, and first-time-fix performance. Ensure consistent, high-quality service delivery and safety compliance. Build Strong Customer Relationships Act as the primary point of leadership for key clients. Resolve escalations and ensure customer satisfaction and long-term loyalty. Represent the company at client meetings and industry events. Collaborate Across the Organization Work closely with the President, Sales, Estimating, and Construction teams. Participate in business planning and division growth strategy. Identify and collaborate with the Sales team on retrofit sales opportunities. Support marketing efforts related to service offerings and contract renewals.

What We're Looking For

5+ years of service leadership experience in commercial HVAC or mechanical contracting. Strong technical understanding of HVAC service operations. Experience building or scaling a service department. Proven success growing recurring revenue and managing a service P&L. Strong leadership, communication, and problem-solving skills. Alignment with our culture: no egos, accountability, teamwork, customer-first mindset. Experience in Southern California's commercial HVAC market Background in developing training programs for technicians Experience implementing service management software and dispatch systems.

Why Join Us

Opportunity to build a Service Division from the ground up Competitive compensation package Leadership role with long-term growth opportunity Collaborative, growing, and customer-focused culture Direct impact on company strategy and success

Apply Now

Submit your application and cover letter (optional) today! Contact careers@unifiedmechanicalgroup.com for additional information Confidential conversations welcome
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Job Type: Full-time

Pay: $125,000.00 - $165,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:

HVAC Service: 5 years (Preferred) Service Leadership: 2 years (Preferred)
License/Certification:

Driver's License (Preferred)
Ability to Commute:

Jurupa Valley, CA 91752 (Preferred)
Work Location: Hybrid remote in Jurupa Valley, CA 91752