Job Description

Under the direction of the VP of Shelter Operations and Program Director, the Director of Safety and Shelter Operations assists in overseeing the functions of the shelter saftey according to DHS regulatory and accreditation requirements. This individual is responsible for the shelter property oversight and implementation of care and administration of resources for the purpose of meeting the physical, emotional and social needs of all clients. The Director of Safety and Shelter Operations provides supervision to the intake services and works with the DSS to develop, implement, track, report, and evaluate program outcomes.

The Director of Security Operations will strive to:
Develop and implement fire safety and related programs for the property. Determine program requirements and the equipment, resources, roles and responsibilities needed to maximize life and property protection.

Research and maintain knowledge of fire and safety regulations applicable to the property. Liaise with property management about changes and their impact.

Monitor the lobby fire command station. Train and assign fire safety personnel in a manner which maximizes the protection of residents, teams and property.

Serve as liaison with suppliers, contractors and public safety officers regarding performance of alarm systems, ancillary equipment and compliance concerns.

Assist in the interview, hire, supervision, and training set up for team members to achieve program goals, and provide leadership, guidance, direction, and supervision to all staff.



Conduct performance evaluations, disciplinary action, resignation, and termination procedures in accordance with agency policy. Document one-on-one supervision of direct reporting staff to assess and improve work performance.



Develop program content to address client's needs related to daily activities, resources, and adhering to shelter rules and regulations and other realted or assigned duties.

EDUCATION, QUALIFICATIONS AND EXPERIENCE:

Bachelor Degree in Public Services, Social Services or related fields is preferred.

High School Diploma or Associates Degree with at least 3 years of experience.

At least five (3-5+) years of experience with homeless or special needs population (mental illness,


substance abuse, HIV, etc...) in lieu of education credentials.
At least three to five (5+) years' experience in a managerial position.

Some experience working with individuals and/or families experiencing homelessness.

Experience in employee training and development.

A sound understanding of funding and industry regulations,

Ability to meet governing agency compliance Standards.

Comprehensive leadership, organizational and communication skills and schedule flexibility.

Aptitude to work with a strong team of professionals in a culturally diverse environment.

Strong ability to multitask, lift 50+ pounds, pull, bend, climb stairs, work and function well under pressure.

Bilingual (English/Spanish) preferred.

Mandatory Credentials or Certifications:

CPR Certification NARCAN Training Child Abuse and Neglect Training Sexual Harassment Training HIPAA Training F-80 and F-89 Certification Food Handlers Certification


The

Director of Security Operations for Shelter Services

is a senior-level role responsible for maintaining the safety of shelter residents, staff, and facilities. This includes leading shelter staff, enforcing safety protocols, managing emergency response, and ensuring compliance with all regulations. The role typically requires experience in security operations within social service settings, along with certifications such as a NYS Security Guard License, FDNY F-80 and F-89.