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POSITION SUMMARY
The Director of Regulated Markets Centene Operations Management will direct and assess the account management services provided to Centene specific to Regulated Markets processes for communications, audits, issue management, and adjustment processing. The director will manage ongoing internal relationships in support of Centene to ensure the quality, consistency and satisfaction of services delivered. The role will also facilitate interdepartmental communication and manage the team toward the primary objectives of meeting member/client satisfaction, aligning with client contractual support and client retention.
In its current capacity, the Director will be expected to manage a team of over 9 individuals (2 direct reports; 7 indirect).
Essential Functions:
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