Job Description

Description:

About us:

Riverbend Community Mental Health is a private, nonprofit organization in central New Hampshire that provides specialized behavioral health and addiction treatment services for children, adolescents, adults, and families.


We are seeking a highly experienced and strategic Quality Assurance Director to provide agency-wide leadership in promoting high-quality services and programs that achieve positive client and agency outcomes and are in compliance with agency policies and relevant state and federal laws and regulations.

Schedule:

Monday through Friday, 8:00 am-5:00 pm with a 1-hour meal period.

Salary:

$88,800 to $119,800 per year depending on experience

Essential Duties and Responsibilities:

Monitors and promotes continuous quality improvement of agency clinical services and programs. Works with the COO, VP of Clinical Operations and Program Directors as a team to identify risk management/quality of care issues and implement corrective actions. Provides direction and leadership to agency staff through communication, education, and training in the areas of clinical and legal risk management, compliance with state and Federal laws and regulations, client rights, ethics, legal issues, documentation, and corporate compliance. Works with agency managers to formulate policies, procedures and systems that operationalize clinical processes that are consistent with State and federal rules and regulations and reinforce the Agency's mission and values. Oversees and participates in complaint investigation and resolution. Works with HR leadership relative to staff disciplinary issues that emerge from complaints and other identified breaches of agency policy and ethical standards. Monitors variance reports, informs and coordinates with managers to support the implementation of corrective action, as appropriate, and follows BBH reporting protocols. Conducts a sufficient number and depth of corporate compliance documentation audits throughout the agency to identify any corrective actions that are needed. Coordinates external clinical documentation audits including BBH eligibility and corporate compliance, BBH Evidence Based Practices audits, ad hoc Federal audits. Works with the VP-COO to coordinate the BBH Re-approval audit. Coordinates death reviews, reviews of high-profile incidents, review of high risk clients, and client care monitoring. Works with legal counsel relative to litigation or other legal concerns involving clinical services provided by the agency. Coordinates legal activities related to conditional discharges and other probate matters. Communicates results of internal and external audits with Senior Management and is assertive in identifying areas in need of improvement and recommending actions to address these. Works with training department to develop targets for training improvement based upon QA audit findings Works with the Bureau of Behavioral Health to implement Bureau directives and programming to meet Bureau expectations. Coordinates Ethics/Institutional Review Board activities to evaluate, authorize, and monitor proposed research initiatives and to provide ethics consultation and recommendations as requested. Acts as HIPAA privacy officer. Develops and oversees reports to monitor that clinical documentation throughout the agency is timely, accurate, complete, and consistent with these policies and procedures. Ensures that agency archives are maintained in accordance with applicable law and regulations. Oversees responses to requests for medical records from 3rd parties.

Requirements:

Education and/or Experience Requirements:

oA Master's or Doctoral degree in a relevant field is required.oCurrent NH license or ability to be licensed as a mental health provider by the NH Board of Mental Health Practice is preferred.oAt least five years of experience in mental health service provision including three years of supervisory experience.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Other knowledge, skills and abilities:

Individuals must possess the knowledge, skills, and abilities necessary or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Individuals must possess the necessary physical requirements, with or without the aid of mechanical devices, to safely perform the essential functions of the job.oStrong supervisory skillsoExcellent organizational and planning skillsoAbility to create and maintain a positive team and supervisory atmosphereoExcellent interpersonal skills and ability to function as part of a teamoExcellent written and oral communication skills oDemonstrated collaborative and inclusive management style with the ability to lead individuals and systems through change.oAbility to relate to consumers with a range of mental health problems including those with serious and persistent mental illness and their families.oDemonstrated responsiveness to the needs of external and internal customers.oFamiliarity with community support programs for adults and children with mental illnesses.oStrong commitment to providing quality mental health services in a community-based orientation.oAbility to advocate for consumer's interests.oUp-to-date knowledge of public policy issues relevant to community mental health services.

Why work at Riverbend?

oWe offer a supportive work environment where your contributions truly matter. oWe offer opportunities for professional growth and development through our training and certification programs as well as tuition reimbursement. oA chance to be part of a compassionate team dedicated to improving lives and promoting well-being.

Benefits:

We are committed to an employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance, which is why we offer such a comprehensive benefits package that includes health, dental, and vision, 403(b) retirement savings plan with match, generous paid time off, 8 paid holidays, tuition reimbursement, and more.


If you are ready to take on a rewarding role in mental health support and meet the qualifications outlined above, we would love to hear from you. Join our team and be part of a company that values growth, innovation, and a supportive work environment.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.