Job Description

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Description
Position Title:
Director of Project Management-HSO Marketing-Mount Sinai Hospital-Full Time-Days
Positions Summary:
The Director of Project Management serves as a senior operational leader within the Central Marketing and Communications Department and reports directly to the Assistant Vice President of Finance, Administration, and Operations. This role is responsible for building and sustaining high-performing project management practices, workflows, and methodologies that support the efficient execution of a diverse marketing and communications portfolio for a complex healthcare system. The Director will partner closely with internal marketing teams, clinical and administrative leaders, and external vendors to drive operational excellence. This includes creating and optimizing workflows, overseeing project/program management processes, managing organizational change, and ensuring quality, risk, and resource management across the department. The position also includes direct supervision of at least one Project Manager and freelance resources.
Responsibilities
Strategic Leadership & Portfolio Management

• Partner with department leadership to manage the full portfolio of marketing and communications work, ensuring prioritization aligned with organizational goals.
• Lead the design, implementation, and governance of systems, tools, and processes that enhance operational efficiency and support scalable, repeatable project delivery.
• Oversee the continuous improvement of project management methodologies, ensuring consistency and adoption across Traditional, Digital, Communications, Creative, and Press teams.
• Increase transparency into project status, timelines, risks, and resource utilization for all stakeholders.

Operational Excellence

• Develop and maintain workflows, SOPs, and process frameworks that streamline execution and improve cross-functional collaboration.
• Implement dashboards, performance metrics, and reporting mechanisms to track departmental performance and workload trends.
• Evaluate demand, capacity, and resource allocation across teams to optimize utilization and maintain balanced workloads.

Project & Program Oversight

• Provide hands-on project management leadership for high-impact initiatives, ensuring on-time, on-budget, and high-quality delivery.
• Identify operational risks, mitigation strategies, and change-management needs, supporting leaders and team members through transitions.
• Ensure alignment of project management goals, processes, and performance standards with broader Health System priorities.

Team Leadership & Development

• Manage, mentor, and develop Project Management staff and freelance support, fostering a high-performance culture centered on collaboration and accountability.
• Promote adoption of PM methodologies and tools through training, coaching, and ongoing stakeholder engagement.
• Role-model professional integrity, service excellence, and respectful partnership with diverse internal and external teams.

Qualifications
Education & Certifications:

• Bachelor's degree in business/healthcare administration, Marketing, Communications, Project Management, or a related field required.
• Master's degree (MBA, MHA, MS in Project Management, or similar) strongly preferred.
• PMP certification required or strongly preferred.
• Additional certifications such as PgMP, PMI-ACP, Lean Six Sigma (Green/Black Belt), or Prosci Change Management are highly desirable.

Experience Requirements:

• 5 years of experience in health care finance or administration; experience in strategic planning and execution, formulating policy, building and developing financial plans, managing resources and leading successful teams
• 7-10+ years of project management experience, ideally in healthcare, hospital operations, or a complex, matrixed organization.
• 3-5 years of leadership experience managing project teams, PMO staff, or cross-functional groups.
• Proven success leading large-scale, multi-departmental initiatives.
• Experience implementing and optimizing PM frameworks (PMBOK, Agile, Lean, Six Sigma).
• Demonstrated ability to improve operational or administrative workflows in healthcare or marketing environments.
• Strong background in resource planning, budget oversight, and portfolio prioritization.
• Experience in large healthcare systems or academic medical centers strongly preferred.
• Commitment to ongoing professional development in project management, change leadership, and operational excellence.

Technical Skills:

• Advanced proficiency with project management software (e.g., Smart sheet, Monday.com, MS Project).
• Mastery of Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Microsoft Teams.
• Working knowledge of current AI tools for workflow automation, productivity, or creative operations.

Core Competencies:

• Demonstrated ability to design and scale project workflows and process infrastructures within complex, dynamic organizations.
• Strong relationship-building and consensus-building skills with leaders, stakeholders, and cross-functional partners.
• Highly organized, detail-oriented, and results-driven with a passion for operational excellence and continuous improvement.
• Comfortable leading through ambiguity; strong decision-making skills and executive presence.
• Exceptional verbal, written, and presentation communication abilities.
• Skilled in change management with the ability to inspire and influence teams beyond direct authority.
• Ability to lead and develop diverse teams; role models integrity, professionalism, and inclusive leadership.
• Strong problem-solving abilities with a data-informed approach to identifying issues and implementing solutions.
• Adaptability to shifting priorities, new processes, and evolving organizational needs with agility and composure.
• Ability to build trust and foster strong partnerships across all levels of the organization.

Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,000.00 - $208,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, 545 - HSO Marketing - MSH, Mount Sinai Hospital
Employer Description
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $117000 - $208000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Skills Required