Job Description

Overview:

At Seminole Hard Rock Support Services, we're on a mission to harness data and AI to deliver legendary, personalized guest experiences across every touchpoint. As the Director of Data Products, you will define and drive the long-term vision, strategy, and execution of our enterprise data ecosystem- building the foundation for a unified Customer 360 platform and advanced ML-powered insights and agents.

This role requires a visionary leader who can blend product strategy, data architecture understanding, and organizational leadership to transform how data fuels personalization, engagement, and decision-making across the different Hard Rock channels.
Responsibilities:

Strategic Leadership

Define and lead the end-to-end data strategy for our data products, aligning with business objectives, digital transformation goals, and AI/ML innovation initiatives. Develop and execute a multi-year roadmap for a scalable, unified customer data platform (CDP), enabling real-time insights and personalization across all guest interactions. Partner with executive leadership to embed data as a strategic asset, influencing product, marketing, and operational decision-making and processes.

Platform Vision & Execution

Oversee the design, development, and evolution of a Customer 360 data foundation integrating data from casino, commerce, content, loyalty, and engagement systems. Lead the creation of AI and ML models and intelligent agents that drive personalization, recommendations, and predictive analytics. Collaborate with engineers and data scientists to ensure a high-performance, secure, and compliant data architecture that scales with business growth. Establish best practices for data governance, lineage, and quality, ensuring consistency and trust in insights.
Qualifications:

Qualifications & Experience:

8-10+ years of experience in data product management, product strategy, and data platform leadership, ideally within digital products or consumer ecosystems. Demonstrated success building or scaling unified customer data platforms or enterprise data ecosystems. Strong technical fluency in data architecture, pipelines, AI/ML model deployment, and data governance frameworks. Proven ability to lead and inspire teams, manage cross-functional initiatives, and deliver measurable business impact through data. Excellent storytelling and communication skills, with a track record of influencing at executive levels. Deep passion for transforming data into personalized, immersive customer experiences.

Professional Skills:

Build, mentor, and lead a cross-functional team of data product managers, analysts, and engineers to deliver on the data platform vision. Foster an Agile, high-performance culture that values experimentation, collaboration, and rapid results. Partner closely with engineering and AI research leaders to prioritize initiatives that maximize value from data investments. Act as a bridge between technical and business stakeholders, translating complex data capabilities into clear business outcomes. * Stay at the forefront of data, AI, and machine learning trends- continuously identifying opportunities to apply emerging technologies for competitive advantage.