Job Description

About Athena Security

Athena Security is an industry leader in AI-powered concealed weapons detection, visitor management, and integrated security platforms. Our mission is simple: to help save lives by building the most advanced entryway security ecosystem available. We combine cutting-edge hardware and AI with intuitive software solutions to help schools, hospitals, casinos, and enterprises create safer spaces.

How to Apply

In order for us to accept your application, you must first go to
https://www.athena-security.com/ , go to the Careers section on our website and submit your resume.

About the Role

We are looking for a Director of Operations who can bring order, structure, and technical know-how to a rapidly scaling startup. This person will own company-wide operations -- from sales handoff to fulfillment to customer success -- and ensure all processes are efficient, scalable, and well-documented.

Beyond traditional ops, this role is hands-on and technical: when systems break or the team hits a roadblock, this person should be capable of troubleshooting issues directly -- whether it's a CRM workflow, warehouse integration, or internal communication gap. You'll act as both the architect and fixer of operational systems that keep the company running smoothly.

Key Responsibilities

Process Improvement & Scalability Audit, design, and optimize operational workflows across departments (Sales, Warehouse, Support, Engineering). Streamline the handoff from Sales to Operations to Shipping to eliminate delays and confusion. Build frameworks for pilot programs -- including tracking, communication cadence, and success checkpoints to convert pilots into full sales. Cross-Department Coordination Create and enforce accountability systems so each team knows ownership, timelines, and next steps. Partner with Sales, Product, and Support to align operational priorities with business goals. Ensure timely communication loops for ongoing pilots, customer feedback, and product performance. Technical Troubleshooting Serve as the technical escalation point for operations when internal teams (or vendors) can't solve an issue. Understand and diagnose issues with connected systems -- CRM, ERP, inventory software, logistics tools, and automation platforms. Collaborate with engineering or IT to resolve persistent system errors or integration gaps. Operational Leadership Define KPIs and reporting dashboards for all operational areas. Manage budgets, timelines, and resource allocation to support growth. Mentor and build operational teams as the company scales.

Qualifications

7+ years of experience in Operations, Process Improvement, or Program Management -- ideally in a startup or high-growth tech environment. Proven track record of building efficient systems and scalable processes across departments. Strong technical aptitude -- comfortable troubleshooting software, integrations, and tools (CRM, ERP, API-based systems). Excellent communication and leadership skills; able to translate technical or operational problems into clear business decisions. Data-driven mindset -- uses metrics to identify inefficiencies and measure improvements. Highly adaptable; thrives in fast-paced, constantly changing environments.

Bonus Skills

Experience with logistics, supply chain, or manufacturing operations. Familiarity with automation tools (Zapier, Make, HubSpot workflows, etc.). Technical background (engineering, IT, or systems integration).

What Success Looks Like

All departments have documented, repeatable processes for handoffs and daily operations. Issues are identified and fixed before they cause bottlenecks. Pilot programs consistently convert into full-scale customers. The company operates with clarity, accountability, and speed -- without chaos

Why Athena Security?

Join a company making a real-world impact by saving lives through innovation. Work closely with top-tier clients across the country. Competitive base salary + performance-based compensation. Remote flexibility with travel that keeps the job dynamic and relationship-driven. Be part of a tight-knit, mission-driven team that values ownership and excellence.
Location: Florida, Jacksonville
Job Type: Full-time

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Education:

Bachelor's (Preferred)
Experience:

Operations: 7 years (Required)
Location:

Jacksonville, FL 32257 (Required)
Work Location: In person