Job Description

Apple Tree Autism is seeking a strategic, experienced, and mission-driven

Director of Operations

to lead and oversee the daily operations of our center-based ABA clinic. This role acts as the

owner's executive partner

, ensuring that every part of the clinic--clinical services, staff performance, parent communication, compliance, and culture--operates at the highest level.

The ideal candidate has a strong background in behavioral health, ABA, or developmental disabilities, combined with proven leadership experience managing multidisciplinary teams. This position requires strong organizational skills, operational excellence, data-driven decision making, and the ability to maintain a calm, solution-focused presence during challenges.

This is a

high-authority leadership position

responsible for directing staff, improving systems, supporting families, maintaining compliance, and driving the long-term success of Apple Tree Autism.

Key Responsibilities1. Executive Oversight & Operational Leadership

Oversee

all daily center operations

to ensure efficient service delivery Act as the onsite executive authority for all staff, families, and operational concerns Lead all departments: BCBAs, RBTs/Technicians, administrative staff and compliance Optimize workflows, staffing, and resource allocation across the clinic Implement new systems, policies, and procedures to improve efficiency and quality Conduct weekly leadership meetings and regular team communication

2. Staff Management, Culture & Accountability

Build and maintain a positive, high-performance team culture Directly supervise clinical and administrative staff, including performance reviews Manage staff disciplinary actions, written warnings, and corrective plans Assist in recruitment, interviewing, and hiring of staff Lead training initiatives in ABA fundamentals, professionalism, and operational protocols Ensure staff meet expectations: attendance, timeliness, session quality, and professionalism

3. Client & Family Support

Oversee client intake, assessment coordination, insurance verification, and onboarding Support families with concerns, communication, and case-related questions Partner with BCBAs to ensure treatment plans and parent goals are followed Oversee parent training requirements (EIDBI monthly hours) Maintain exceptional customer service and a trustworthy clinic environment

4. De-Escalation & Crisis Response

Serve as primary contact for behavioral escalations, parent conflicts, and staff issues Manage crisis situations using calm, clear, solution-oriented leadership Ensure accurate incident documentation and follow-up Maintain a safe environment for clients, staff, and families

5. Documentation, Quality Control & Compliance

Oversee clinical documentation, service notes, and adherence to timelines Maintain strict HIPAA compliance across all systems and staff Ensure EIDBI, DHS, and OSHA standards are consistently met Audit data, notes, and treatment progress to ensure quality and compliance Lead the center through any audits, inspections, or corrective actions

6. Strategic Growth & Operational Improvement

Work closely with the owner on strategic goals, KPIs, and expansion plans Analyze trends, data, and operational metrics to recommend improvements Develop scalable systems as the clinic grows in size Serve as a thought partner on long-term planning, staffing models, and quality initiatives

RequirementsRequired

Experience in ABA, behavioral therapy, mental health, or developmental disabilities Strong leadership experience managing clinical or healthcare teams Deep understanding of HIPAA, medical documentation, and behavioral health compliance Proven ability to handle escalations, staff issues, and parent communication Excellent communication, organization, and problem-solving skills Ability to manage fast-paced environments and make quick decisions Strong emotional intelligence and compassion toward clients and families

Preferred

Experience as an Operations Manager, Clinic Director, Program Manager, or similar role Familiarity with EIDBI requirements, and ABA workflows Background in special education, psychology, healthcare administration, or related fields Experience leading multidisciplinary teams in a clinical setting

Why This Role Matters

The Director of Operations ensures that Apple Tree Autism delivers the highest standard of care to families and maintains a strong, positive, and compliant clinic environment. This role is essential for scaling the organization, protecting clinical quality, and supporting staff and families every day.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Paid time off
Work Location: In person