Job Description

• Salary: $140,000 - $150,000
• Location: United States

The employer specialises in the industrial equipment and material handling industry and is known for its innovative engineering solutions and strong commitment to customer success and safety. They have an exciting opportunity for a Director of Service to join their team. This position is well-suited to a strategic, customer-focused leader who is looking to drive service excellence, strengthen customer relationships, and lead technical service operations across North America.
This position is based in the Customer Support and Aftermarket Department and reports to the Vice President of Customer Support. You will lead service strategy and operations, develop and implement lifecycle support programs, and oversee technical support, warranty management, and modernization projects across a broad range of filling, packaging, palletizing, and bulk material handling systems.
Responsibilities:

• Develop and execute service strategies that align with corporate objectives and drive operational excellence, customer satisfaction, and profitable growth.
• Lead the North American service organization with full P&L accountability, overseeing spare parts, retrofits, modernization, and long-term service contracts.
• Oversee all aspects of service delivery, including warranty management, preventive maintenance, and technical field support.
• Standardize service processes across installation, commissioning, maintenance, and troubleshooting for filling, palletizing, and conveying systems (including stretch hood, bucket elevators, hot-material feeders, and overland conveyors).
• Ensure compliance with safety regulations (MSHA, OSHA, and petrochemical site standards).
• Implement digital tools for predictive maintenance, remote diagnostics, and lifecycle management.
• Build, mentor, and retain a high-performing service team while promoting a culture of safety, accountability, and continuous improvement.
• Partner with Sales, Engineering, and Leadership teams to develop service contracts and lifecycle solutions that meet customer needs and enhance long-term value.

Requirements:

• Bachelor's degree in Engineering, Business, or related field (Master's preferred).
• Minimum 10 years' leadership experience in Service or Aftermarket roles within industrial equipment supporting minerals & mining, petrochemical, cement, or heavy industry.
• Strong technical knowledge of conveying systems (overland conveyors, bucket elevators, feeders for hot materials) and/or end-of-line packaging systems (stretch hood, palletizers, filling solutions).
• Proven record of driving service revenue through spare parts, modernization, and service contracts.
• Experience leading large, distributed service organizations with both field and office-based resources.
• Strong financial acumen, including budgeting, forecasting, and ROI analysis.
• Excellent leadership, communication, and negotiation skills.
• Willingness to travel up to 50% as required.

Reasons Why You Should Apply:

• Opportunity to lead a major regional service organization with strategic influence across multiple industrial sectors.
• Work with advanced material handling and packaging technologies in industries like mining, cement, and petrochemical.
• Play a key role in shaping digital service innovations such as predictive maintenance and remote diagnostics.
• Join a culture focused on safety, customer satisfaction, and technical excellence.
• Long-term career growth with a globally recognized engineering leader.

How to Apply:
For more information on the role, or an informal discussion regarding opportunities we have available, please contact Tara - T.Gain@proactiveglobal.com
Why work with Proactive?
Proactive Global is an industry-leading, specialist engineering recruitment agency focused on the automation, manufacturing, and advanced technology sectors. We offer specialist recruitment services to a niche customer base, ensuring our clients provide the best opportunities for your career. Proactive promotes equality and diversity in the workplace and ensures every application is treated with honesty, integrity, and impartiality.
When registering with Proactive, you'll have access to some of the most interesting and specialist opportunities in the market with leading companies in the sector. Follow us on LinkedIn and Facebook for industry updates, and download our app for live notifications about new vacancies. We look forward to helping you find your next role!
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Skills Required