Job Description

Director of Communications and Community Development

Reports To:

Chief Growth Officer

Position Type:

Exempt

Manages

: Community Engagement Manager, Marketing Content Manager, Regional Marketing Manager

Pay

: $92,250/yr - $133,250/yr
*Note - Pay is dependent on pay and experience, with the top of the pay range reflecting someone who has held a similar position with a similar title and responsibilities for 10+ years.

Variable Incentive Pay / Merit:

This position is eligible for variable incentive pay based on individual and credit union performance. In addition, the position is also eligible for merit-based pay adjustments after the completion of one year of service, based on personal performance.

Position Summary

The Director of Communications and Community Development leads the development, measurement, and continuous improvement of internal communication strategies to ensure organizational alignment and prove ROI on all communication and engagement initiatives. This role also oversees external community development initiatives, ensuring they are strategically aligned and demonstrate measurable value.

Knowledge Requirements

Communication Skills: Excellent written and verbal communication skills, including public speaking and presentation abilities. Strategic Thinking: Ability to develop and implement strategic plans that align with organizational goals. Relationship Management: Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders. Project Management: Ability to manage multiple projects simultaneously, meet deadlines, and work effectively under pressure. Digital Literacy: Proficiency in using various digital communication platforms and tools. Crisis Management: Experience in developing and implementing crisis communication plans. Leadership Skills: Ability to lead and motivate a team of communication professionals. Strong community presence and ability to interact with the public in a manner that promotes the interests of the Credit Union. Knowledge of markets, competitor activities, problems, and developing trends within the assigned location. Strong knowledge of all electronic delivery products, other credit union products, and services. Knowledge of the organization's structure and the functions of each area. Understanding of media cost and value, and ways to use it to increase membership and product use Vendor management skills Adheres to all federal, state, and credit union regulations and policies.

Education and Experience

Bachelor's degree, preferably in communications A minimum of 5 years of internal and external communications experience in a financial institution. Experience in a position involving contact with the community

Activity & Work Environment Requirements

Normal

Core Values

Commitment

- Be all in.

Consistency

- Be all in EVERY DAY.

Innovation

- Think (UYH) and ASK WHY.

Integrity

- Do the RIGHT thing, not the easy or quick thing.

Quality

- Do an OUTSTANDING job, don't run out of GAS.

Trust

- Hold trust and be trustworthy.

Value

- Make members lives better, easier, safer; help them fulfill dreams; help them do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)