Job Description

Position

: Director of Business Development

Reports To

: Vice President of Client Experience

Department

: Business Development

Location

: Portland, Oregon (Hybrid)

Employment Type

: Full-Time / Exempt

Company Overview

====================



Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $33 million company with a team of 75+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign.

Position Summary

====================



The Director of Business Development leads Linguava's business development team, driving both new client acquisition and revenue growth from existing accounts. Reporting to the Vice President of Client Experience, this role manages day-to-day execution, ensures a healthy and predictable pipeline, and develops team capabilities to achieve company growth priorities. The Director partners closely with Marketing and Client Success to align efforts across the client journey, ensuring that opportunities translate into strong, long-term relationships. By consistently demonstrating Linguava's core values, the Director builds trusted partnerships, strengthens market presence, and delivers sustainable results.

Essential Duties & Responsibilities

========================================

Leadership & Management

Lead the Business Development team with clear goals, accountability, and alignment to company priorities Translate company growth strategies into team objectives, projects, and measurable outcomes Hire, coach, and develop team members while building a culture of trust, collaboration, and pursuit of progress Establish a consistent operating rhythm including team meetings, pipeline reviews, and performance check-ins Consistently demonstrate Linguava's core values

Strategy & Execution

Drive business development strategies that expand Linguava's market presence and deliver sustainable growth Direct day-to-day prospecting, pipeline development, account management, and client expansion activities Ensure disciplined use of CRM, metrics, and scorecards to create transparency and accountability Monitor performance against targets, provide coaching, and implement course corrections as needed Support expansion into new markets in alignment with company strategy

Client Account Management & Growth

Oversee account management practices that ensure client satisfaction, retention, and revenue growth Partner with Client Success to identify opportunities for upsell and cross-sell that strengthen client relationships Anticipate evolving client needs and adapt solutions to consistently exceed expectations Implement metrics and feedback systems to track account health and growth opportunities Develop relationships with key clients to advance long-term partnerships

Pipeline & Opportunity Management

Build and maintain a healthy pipeline through outreach, networking, referrals, and partner channels Partner with Marketing to align campaigns, messaging, and lead generation with growth priorities Track pipeline health, conversion rates, and cycle times to identify trends and adjust activities Oversee proposals, RFP responses, and client presentations to ensure quality, accuracy, and brand consistency

Deal Development & Collaboration

Guide deal development and pricing structures within established financial and service guardrails Coordinate with Client Success and Language Services leadership to ensure new and expanded commitments align with delivery capacity and service standards Build trusted relationships with prospective clients and industry stakeholders to strengthen Linguava's market position

Forecasting, Metrics & Reporting

Maintain accurate forecasts through disciplined sales processes and CRM oversight Establish scorecards and dashboards that track activity, pipeline coverage, account growth, and results Provide timely updates on business development performance, risks, and opportunities Identify gaps early and implement corrective actions to keep results on track

Communication & Representation

Represent Linguava with professionalism at client meetings, conferences, and industry events Communicate team priorities and progress in a way that creates clarity, accountability, and alignment across the organization
Share client insights and market intelligence with leadership to inform company strategy and service development

Qualifications

==================

Education, Certifications, & Licenses

Bachelor's degree in Business, Marketing, Communications, or a related field required Graduate degree in a related field desirable Equivalent professional experience may substitute for formal education

Professional Experience

8+ years of progressive experience in business development or sales, with at least 3 years in a leadership role Proven success acquiring new clients and driving revenue growth from existing accounts in a service organization Experience leading business development teams and building consistent, metrics-driven execution Background in healthcare, language services, or related industries strongly preferred
Familiarity with multi-state enterprise client organizations and long-cycle business development efforts

Knowledge, Skills, & Abilities

===================================

Knowledge

Deep knowledge of business development strategies, sales processes, and pipeline management Advanced knowledge of proposal development, pricing approaches, and contract structures Strong knowledge of client relationship management and account expansion methodologies Thorough grasp of market research, competitor analysis, and industry dynamics

Skills

Excellent leadership skills with the ability to inspire, coach, and hold teams accountable Strong strategic thinking with the ability to translate goals into clear actions and measurable results Skilled in negotiation, consistently achieving favorable outcomes in proposals and agreements Highly developed communication and presentation skills for executive and client audiences Strong analytical skills using dashboards, scorecards, and metrics to guide decisions and improve outcomes

Abilities

Align team execution with company growth objectives while maintaining disciplined processes Build and sustain trusted relationships with clients, partners, and industry stakeholders Anticipate client needs and market shifts to proactively position Linguava for success
Drive accountability by converting strategy into measurable actions and consistent outcomes

Technical Proficiencies

===========================


Customer Relationship Management (CRM) systems for sales, pipeline, and client tracking Proposal development, contract management, and e-signature platforms Marketing automation and analytics tools Business intelligence and reporting dashboards
Cloud productivity suites for communication, collaboration, and document management

Physical, Cognitive, and Sensory Demands

============================================


Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs Ability to analyze information, manage competing priorities, and make timely, thoughtful decisions Close vision required for computer use and for reviewing proposals, contracts, and dashboards
Frequent verbal communication in meetings and video calls, and clear written communication skills

Work Schedule & Availability

=================================



This is a full-time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office, with the option to work from home in accordance with company hybrid-work policies. Ability to travel (<20%) for client meetings, conferences, and industry events is required.

Notices

===========



This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.



Applicants must be legally authorized to work in the United States and able to meet federal employment verification requirements. Linguava does not sponsor employment visas.



Offers are contingent on job-related background checks conducted in accordance with applicable federal, state, and local law (and only at the appropriate stage of the hiring process).



All job requirements are subject to reasonable accommodation and may be updated to meet legitimate business needs in compliance with applicable law.



Linguava provides equal employment opportunities to all employees and applicants. We consider all qualified applicants without regard to race, color, religion/creed, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin/ancestry, age, disability, genetic information, marital status, veteran or military status, citizenship or immigration status, or any other status protected by applicable law. We are committed to creating an inclusive environment for all employees.



We consider qualified applicants with criminal histories consistent with applicable laws. Compensation decisions comply with applicable federal, state, and local equal pay and pay transparency laws.



Employment with Linguava Interpreters, Inc. is at-will and may be terminated by either the company or the employee at any time, with or without cause or notice, subject to applicable law.

Applicant Privacy Notice

============================



Linguava Interpreters, Inc. ("Linguava") is committed to protecting the privacy of applicants. This notice explains what personal information we collect during the hiring process, how we use it, how we disclose it, and the privacy rights available to applicants residing in California, Colorado, Connecticut, Utah, and Virginia.

Information We Collect

==========================



We may collect:


Contact details (name, email, phone, address) Resume/CV, education and employment history, qualifications, and references Information provided during interviews, assessments, or skills tests Background check information (where permitted by law and with any required disclosures/consents) Communication preferences and records related to your application

Sources of Information

==========================


Directly from you (application materials, interviews, assessments) From references you authorize and service providers (e.g., background check vendors)
From publicly available professional profiles (where permitted by law)

How We Use Information

==========================


Evaluate qualifications and manage the application, interviewing, and selection process Communicate with you about your application and potential employment Conduct permissible background checks and verifications Comply with legal, regulatory, audit, and reporting obligations
Improve our recruiting processes and candidate experience

Disclosures of Information

==============================



We may disclose personal information to:


Service providers that support recruiting, background screening, information technology, or legal compliance Government authorities or regulators as required by law Internal personnel with a business need to know (e.g., hiring managers, HR, legal)

We do not "sell" or "share" applicant personal information, and we do not use it for targeted advertising as those terms are defined by applicable state laws.

Retention

=============



We retain applicant information only as long as necessary for the purposes described above and to comply with legal, regulatory, and record?retention requirements.

Your Privacy Rights

=======================

Last Updated: August, 2025

Depending on your state of residence, you may have the right to:


Access: request confirmation and a copy of personal information we maintain about you Delete: request deletion of personal information (subject to lawful exceptions) Correct: request correction of inaccurate personal information Portability: request a portable copy, where required by law
Limit Use of Sensitive Personal Information (California): request limitations on certain uses/disclosures of sensitive data, where applicable

How to Exercise Your Rights

===============================



Submit a request by:


Email: privacy@linguava.com Toll?free: 1?800?716?1777

We will verify your identity before processing a request. You may designate an authorized agent (California) by providing a signed authorization and we may still require verification.

Appeals (CO/CT/VA)

======================



If we decline to take action on your request, you may appeal by emailing privacy@linguava.com with the subject line "Privacy Appeal." We will respond within the time required by applicable law and explain our decision.

Non?Discrimination

======================



We will not discriminate or retaliate against you for exercising your privacy rights.

Children's Information

==========================



Our applicant process is intended for adults. We do not knowingly collect personal information from children in connection with applications.

Changes to This Notice

==========================



We may update this notice from time to time. The "Last Updated" date reflects the most recent revision.

Contact Us

==============



Questions about this notice or our handling of applicant information:

privacy@linguava.com | 1?800?716?1777 | 12106 NE Marx St, Portland, OR 97220