Job Description

Director of Hospitality Services
The Director of Hospitality Services plays a pivotal and inspiring role at Kootenai Health!
Are you a leader who thrives on creating and maintaining a culture of excellence in hospitality and patient experience?
Are you a strategic thinker who can develop and execute long-term plans for guest and food services?
Are you a visible leader who inspires and motivates your team daily?
As the Director of Hospitality Services you will lead the charge in creating a truly world-class hospitality experience for every patient, family member, and guest who enters our doors. This leader sets the gold standard for service excellence, bringing together best practices from hospitality, culinary arts, and healthcare to craft an environment where exceptional service is the norm and compassion is felt at every interaction.
This role drives the strategic vision and day-to-day execution of guest services and food services across the organization, shaping the culture, elevating the patient experience, and championing continuous improvement. With a focus on innovation, operational excellence, and high-impact leadership, the Director ensures that Kootenai Health continues to be a destination for outstanding care--and outstanding hospitality.
Key Responsibilities

• Leads the development and execution of forward-thinking strategies that deliver an unforgettable hospitality experience throughout the organization.
• Crafts and maintains policies and procedures aligned with regulatory standards and the highest levels of professional excellence.
• Oversees quality, service standards, performance improvement, process optimization, and business operations with a strong focus on efficiency and excellence.
• Provides hands-on leadership in daily operations, guiding staff and services to ensure consistency, quality, and a welcoming environment.
• Identifies training needs and builds innovative solutions to drive staff engagement, skill development, and service culture.
• Manages the overall hospitality budget with responsibility for financial planning, resource allocation, and ongoing fiscal performance.
• Completes required training and tackles additional responsibilities with a spirit of collaboration and commitment to organizational success.

Requirements & Minimum Qualifications

• Bachelor's degree in hospitality or a business-related field required; Master's degree preferred.
• Minimum of 7 years' experience in food service management, culinary arts, or hospitality; healthcare experience strongly preferred.

About Kootenai Health:
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet(TM) Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.
• Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Robust and interactive employee referral program
• Competitive salaries with night, weekend, and PRN shift differentials
• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more!
• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!
Apply today! Please contact Lindsay Buchanan at or the HR Front Desk at 208-625-4620 or email aEUR with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
#KHHP2025

Skills Required