Job Description

Summary:

Our Directors are responsible and accountable for leading, managing, and directing the daily operations of our FSR restaurant under the oversight and advisement of the Owner/Operator.


Furthermore, the Directors are responsible for meeting Chick-fil-A's Operational Requirements and achieving our customer service, sales, profit, productivity, food safety, quality, and growth objectives as set by the Owner/Operator for our FSR restaurant concept.


Our Directors are committed to accomplishing our vision to make each guest's visit memorable through Second Mile Service, 'Remark'able food, and moments of delight. They are pursuing our shared-vision with Chick-fil-A's vision "To Be the Most Caring Company in the World". And, they are driven to lead the Chick-fil-A Brand in the Midwest in key metrics of sales growth, customer satisfaction, food safety and quality, team member retention, productivity, profitability, and community care.

Qualifications

At least 18 years of age Full-time 30 hrs+ per week Open availability and agreeable to work multiple Saturdays per month as needed Open availability and agreeable to work multiple Opening and Closing Shifts each week as needed 2 years of prior management or leadership experience required Complete application by the posted deadline for job promotion (internal candidates) when applicable Completed & passed all Basic Team Member Courses in Pathway (internal candidates) Working knowledge of the Chick-fil-A Service & Marketing Models & Strategies: ie. "Winning Hearts Every Day" Working knowledge of Chick-fil-A Tools and Software: ie. @Chick-fil-A, Pathway, CFA One, CFA Now Working knowledge of business platforms ie, Google, Jolt, GroupMe, and other internal software tools Working knowledge of scheduling, payroll, ordering, inventory management & reporting, and vendor payment Working knowledge of end of month accounting, reporting, and submission Must be willing to adhere to our Policy Handbook Must be Serv-Safe certified (within 6 months of appointment) Must be willing to attend scheduled meetings Must be willing to attend training & business meetings, conferences locally, regionally, and nationally Must be willing to work in positions inside and outside of the restaurant during shift to support the business Must be able to lift up to 30 pounds Must be able to stand on your feet for the duration of your shift

Job/Role Requirements: (See Key Measurement Metrics, Reports, & Lenses)

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Lead and direct the FSR restaurant teams and team members to: (see Key Measurement Tools, Lenses, & Reporting)*

Deliver "Remark"able experiences for our customers and team members Grow sales increasingly monthly and annually Improve Customer Overall Satisfaction monthly and annually Improve profitability, productivity, and shrinking costs gaps monthly and annually Improve working relationships and teamwork Meet and maintain all food safety and cleanliness procedures/standards as defined by Chick-fil-A and our local health department Meet and maintain all food quality procedures and standards as defined by Chick-fil-A and our local health department Meet and maintain Safety and Security procedures and standards as defined by Chick-fil-A, federal, state, and local governing authorities Meet and adhere to all labor laws, anti-discrimination laws, and labor practice policies Meet all Chick-fil-A operational requirements and standards Achieve monthly and annual goals as set by or/and in collaboration with Operator AND measure/communicate progress with the appropriate teams KEY MEASUREMENT Tools, Lenses, & Reporting include: CFA Report Galleries, CEM Scores, CAREs & customer experience platforms, third-party lenses (SAFE, Ecosure, QIV,Smart Shop, health department inspection, etc.) internal surveys, and in restaurant observations and checklists

Oversee and Ensure:

Execution of all directives/initiatives of the Owner/Operator as specified for the operations of our FSR restaurant, service to our customers, care for our team members, and growth of our brand. Labor laws, anti-discrimination laws, and labor practice policies are being followed and that any violations are being reported, documented, addressed, and resolved properly Daily/weekly/monthly operational duties are executed and completed Daily plan for the restaurant is set, communicated, and executed and that all assigned work, tasks, checklists, and reports are completed for each shift Proper leadership is scheduled and present to supervise all operational shifts and that the FSR restaurant is operating efficiently yet within productivity targets to serve our customers and team members Scheduling of team members for FSR restaurant operations for all dayparts and service platforms All daily operational tasks, checklists, daily Safe Criticals, and reports are completed by end of shift All payment and cash handling and reporting are properly managed, monitored, and verified Verification of employee hours and the accurate and timely submission of payroll All ordering and inventory levels are managed and monitored to avoid shortages or excess Restaurant is properly cleaned and organized for safe and efficient daily operations Submission of end of the month processes and reports in an accurate, timely, and neat manner Leaders and team members are working together cooperatively & respectfully following our Handbook Goals, targets, & benchmarks are clearly communicated and measured Growth, training, and development of leaders and team members Recognition and celebration team member and team wins

Exercises:

Good judgment and decision-making Collaborative goal setting and engagement Support for Assistant Directors & other leaders Servant-Leadership, Positivity, and a Growth Mindset Proper process in promotions, reassignments, terminations, and HR issues

Exemplify and lead by:

Our CFA & ServeBright values Leadership Expectations "Winning Heart every Day" shared CFA vision SERVE Model 5 Critical Success Factors

Working towards:

Building healthy result in producing teams Solving problems and engaging others in solutions Creating winning lineups and game plans Coaching and developing team members Innovating and steady incremental improvements Keeping the restaurant (Guest & Tour Ready) outdoors, customer areas, kitchen areas, office, & storage Keeping leaders and team continually current in "need to know" operational information and processes Identifying operational issues and delegate problem solving to appropriate leaders for solutions Leading effective meetings huddles Pursuing personal and professional development to maintain the effectiveness

Business Organization

Direct Report - Owner Operator (See Reporting Chart)

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Internal organization: Owner/Operator > Senior Director > Directors > Assistant Directors > Area Managers > Lead Trainers > Trainers >Team Members

Monthly Key Business Performance Benchmarks:

% Sales Increase - Productivity $$$ - Food % Gap - CEM Scores - Food Safety - Food Quality - $ Management Risk

Leadership Expectations:

Skills Ability to ...

Organize and plan work Lead and motivate team members to achieve our daily, monthly, quarterly, and yearly goals Anticipate business, customer, and team member needs and prepare accordingly Build a team and keep them focused on our mission Develop strong and healthy business relationships Teach, coach, and train others Coach underperformance and manage a positive outcome

Leadership Committed to ...

Integrity defined as leaning in and doing the right thing (honoring our values and policies) Professionalism by exhibiting maturity in communication and behavior Ownership by taking responsibility for the outcomes and decisions Coaching by influencing others to achieve greater performance and outcomes

Attitude A choice to be ...

Enthusiastic by exhibiting a passion for the business and excitement about Chick-fil-A Collaborative by enjoying working together with and serving others Respectful by showing consideration and appreciation with authority, peers, and trainees. Optimistic by representing the brand in a positive and growth-minded way.

Readiness Prepared to be ...

Proactive by assessing needs and taking the initiative Flexible by adjusting quickly to changes and remain calm under pressure Efficient by using my time wisely and focusing on results Competent by striving for high standards and personal excellence Creative by being a proactive, innovative, and resourceful problem solver

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.


Pay: Starting at $22.00 / hour


Benefits:

Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount

Job Type: fulltime


Schedule:

10 hour shift Weekend availability Day shift Night shift Overtime

Education: High school degree


Work location: On-site