Job Description

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
Ideal candidates for this role will be located in Columbus, OH with the ability to work a hybrid schedule (3 days in office/2 days WFH). However, a remote opportunity will be considered for qualified applicants.
Are you a strategic powerhouse with a passion for turning vision into reality? We're seeking a dynamic and driven leader to spearhead the transformation of our Special Investigations & Recovery Operations (SIRO) function. This is not just a leadership role--it's a unique opportunity to activate enterprise strategy, build critical capabilities, and lead with influence and agility. As a player/coach, you'll blend high-level strategic thinking with hands-on execution to significantly improve our fraud mitigation and recovery capabilities and advance our operating model to support Next Level Performance. You'll drive innovation, operational excellence, and team development in a fast-paced, evolving environment.
Key Responsibilities:

• Strategy Activation & Capability Roadmap:

• Translate enterprise strategy into actionable plans through the development and management of the SIRO capability roadmap.
• Activate strategic priorities by aligning capability builds (e.g., data analytics, operating model, staffing needs) with business needs and outcomes.
• Strategic Planning & Execution:

• Lead end-to-end delivery of initiatives--plan, build, deliver, implement--with a focus on outcomes and value creation.
• Develop compelling proposals and business cases to support investment decisions and strategic priorities.
• Track and report on benefits realization and ROI to ensure accountability and transparency.
• Transformation & Change Leadership:

• Drive large-scale transformation efforts with a strong change management approach.
• Navigate and lead through ambiguity, adapting strategies and tactics as needed to achieve results.
• Agile Delivery & Program Management:

• Apply Agile methodologies to accelerate delivery and foster iterative improvement.
• Oversee project and program management activities, ensuring alignment with timelines, budgets, and stakeholder expectations.
• Stakeholder Engagement & Influence:

• Influence and collaborate across peers, associates, and senior stakeholders to gain buy-in and drive strategic initiatives.
• Serve as a trusted advisor and thought leader within the SIRO domain.
• People Leadership:

• Influence and coach cross-functional teams, fostering a high-performance culture.
• Build and manage a team of direct reports over time, developing talent and leadership capability across the organization.
• Communication & Presentation:

• Must have strong PowerPoint skills and the ability to take an initial concept and build a compelling case and strategy for execution.
• Effectively communicate complex ideas and strategies to diverse audiences, including senior leadership.

Qualifications:

• Proven experience in project/program management, strategic planning, and capability development.
• Demonstrated success in leading transformational initiatives and managing change at scale.
• Strong ability to work through ambiguity and develop clear, actionable strategies.
• Experience in benefits tracking and ROI analysis.
• Skilled in Agile delivery and cross-functional team leadership.
• Exceptional stakeholder engagement, influencing, and presentation skills.
• Background in data analytics or related capability build is a strong plus.
• People leader experience is a plus
• Experience in creating business cases and proposals for senior leaders
• Ability to lead a proof-of-concept team, test and learn, coach and develop and build scaling plans based on learnings.

Summary Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!
As a Director, you'll be responsible for leading major process modeling, analysis and design efforts and be instrumental in development of compelling business rationale to formulate transformation. You'll direct the activities and staff responsible for providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

Key Responsibilities:
Directs all activities for team involving business transformation through the strategic application of people, processes and technology. Team participates in business planning processes across multiple departments or business units by identifying complexities, dependencies and duplications.
Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term systems plans.
Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedures. Responsible for communicating to customers, management and external sources.
Provides direction and insight to leader, peers and team members responsible for identifying critical elements of a business process that need to be managed. Leads individuals to define criteria of performance success. Selects and applies appropriate performance measurement tools.
Advises team on analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change.
Manages team responsible for training the customers on business, technological, societal and environmental trends to support strategies for improving business performance.
Directs staff who participate in strategic projects and who evaluate new technological developments, evolving business requirements and who recommend appropriate systems alternatives and/or improvements to current systems.
Leads team that develop compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.
Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Associate Vice President/Vice President directs a team of six to 15 direct and indirect reports.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information, business, mathematics or related field strongly preferred. Graduate studies are highly desired.
Experience: Ten plus years of dynamic experience in planning, designing and implementing company -wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process redesign methods and tools. Five years of experience in people management.
Knowledge, Abilities and Skills: Expert knowledge of standards, methodologies and frameworks, business process management and technology. Proven knowledge of a wide variety of tools, concepts and techniques of business process modeling, analysis and design. Expert knowledge of emerging industry, competitor, customer demography, regulatory and market trends. Understanding of new technologies and developments in the technology industry. Extensive knowledge of project management concepts and techniques, facilitation, performance management, organizational design and managing organization change required. Ability to serve as the top technical specialist for business consulting and analysis. Demonstrable ability to lead large, sophisticated projects that involve high risk and great impact. Strong communication skills, ability to influence, apply innovative approaches, and deal with ambiguity.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide
Job Conditions:
Overtime Eligibility: Exempt (Not eligible)
Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, .
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skills Required