Job Description

As the Director, Alliance Management, you will be the primary commercial relationship lead for Padagis's emerging Contract Manufacturing and Private Label business. Your top priority will be building and managing strong, long-term customer partnerships, serving as a trusted advisor who understands client needs and delivers innovative outsourcing solutions. In this role, you'll also help establish the internal frameworks and processes needed for a highly customer-centric operation, while also driving new business growth. You'll oversee cross-functional milestones to ensure on-time launches, represent Padagis at industry events and tradeshows, and collaborate closely with the Business Development team on early-stage opportunities. Ultimately, you'll own the customer relationship end-to-end, aligning Padagis's expertise with customer growth goals and ensuring a seamless outsourcing journey.

Job duties:

Customer Relationship Ownership:

Serve as the primary relationship lead for assigned CMO and Private Label customers, acting as their trusted advisor and advocate. Ensure a seamless customer experience by proactively addressing needs, resolving issues, and driving alignment between customer goals and Padagis's capabilities.

Strategic Business Development:

Identify, evaluate, and pursue new customer opportunities particularly in semi-solid and nasal product categories. Collaborate with Business Development to qualify leads, shape proposals, and position Padagis as a partner of choice.

Account Growth & Retention:

Deepen engagement with existing accounts by uncovering growth opportunities, expanding services, and strengthening long-term partnerships.

Contract Management:

Lead negotiations and manage the execution of contracts, ensuring terms are met and partnerships remain mutually beneficial. Serve as the ongoing commercial liaison, balancing customer needs with Padagis's strategic and financial objectives.

Cross-Functional Program Leadership:

Oversee customer programs and launches, coordinating across regulatory, supply chain, quality, and operations teams. Ensure key milestones are achieved on time, with clear communication of progress and expectations to customers.

Market Presence & Representation:

Represent Padagis at industry conferences, tradeshows, and networking events to build brand awareness, generate leads, and strengthen our reputation as a reliable CMO partner.

Process & Capability Building:

Help establish internal processes, tools, and frameworks that enable scalable, customer-centric operations. Champion best practices in alliance management and ensure continuous improvement of commercial workflows.

Required Qualifications:

Bachelor's degree Five or more (5+) years in a commercial, customer-facing role within a CMO or CDMO pharmaceutical setting. Demonstrated ability in building strategic, customer-centric processes and client relationships. Strong project/program management experience, with a track record of managing cross-functional deliverables. Negotiation and contracting skills, especially in pharma partnerships or outsourcing arrangements. Advanced proficiency in Excel (pivot tables, data analysis), with strong analytical and problem-solving capabilities. Entrepreneurial mindset - resourceful, self-starting, strategic with a sense of urgency and attention to detail. Excellent presentation, organizational, and communication skills. High commercial acumen, integrity, and ability to operate effectively across matrixed teams.

Preferred Qualifications:

Experience in organizations the manufacture semi-solid/nasal dosage forms. Proficiency in BI tools such as Power BI or Business Objects. Familiarity with pharma contract manufacturing standards and regulatory frameworks.

Padagis' Core Competencies:

Since its beginning, Padagis has been undergoing the process of identifying what we believe will lead to the success of our organization in a competitive landscape. To that end, we have developed a set of five "core" competencies. We strive to bring employees on board the journey with us who exemplify these key competencies:


Service delivery - Understand who your internal and external customers are, identify their needs, and deliver value above their expectations... Active collaboration - Seek opportunities to work together across teams, function, business units, and geographies to seek success... Demonstrate agility - Proactively identify changes in our environment and act quickly, leading or embracing change... Think differently - Create, develop, and implement new ideas, products, services, or processes that involve introducing something new or significantly improving something that already exists... Excellent execution - Achieve outstanding results in all aspects of our organization, including our culture, leadership, strategy, and processes...

About us:

At Padagis our focus is on health care products that improve people's lives. We are a market-leading generic prescription pharmaceutical company that specializes in "extended topical" medications, like creams, foams, mousses, gels, liquids and inhalable products. It's a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We've already established a successful track record of launching first-to-file and first-to-market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.

What's Next:

At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email.

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Experience

Required3 year(s): Program management experience 5 year(s): CMO or CDMO Pharmaceutical business experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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